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Govt IT Support Specialist
2 weeks ago
We are seeking a highly skilled Govt IT Support Specialist to join our team. In this role, you will be responsible for providing first-level technical support and troubleshooting for products and systems.
About the RoleThe successful candidate will have excellent communication skills and be able to work effectively in a fast-paced environment. They will also have strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
Key Responsibilities- Provide first-level technical support and troubleshooting for products and systems
- Manage user queries and incidents via the ticketing system
- Document technical issues and update the knowledge base
- Perform routine system health checks and monitoring
- Educate users on best practices and product usage
To be successful in this role, you will need:
- Technical knowledge of Govt IT systems and infrastructure
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.
How to ApplyIf you are a motivated and experienced IT professional looking for a new challenge, please submit your application below.
