
Govt Customer Service Officer Calls
1 week ago
Entry Level Job - Located at Labrador Park MRT | 1st-Level Support (Attend calls / emails / LiveChat)
Gross Salary: Up to $3,000/month + AWS | Up to 21 Days Leaves + Statutory Leave Benefits
Comprehensive Medical Plan + Dental Benefits
GOVT PROJECT EXPOSURE** We are hiring a dedicated and service-oriented Customer Service Officer to support a government-linked project. This role involves managing incoming enquiries via calls/emails/LiveChat , performing basic troubleshooting, and providing accurate, timely assistance to the public. Comprehensive training will be provided , and you will be equipped with internal systems to support your daily responsibilities .
Key Responsibilities:
- Respond to public enquiries through calls/emails/LiveChat in a prompt and professional manner
- Perform first-level troubleshooting using internal tools and guidelines
- Ensure accurate documentation of all cases and follow-ups
- Maintain a high standard of customer service in all interactions
Working Hours: 5 days a week~ (Weekend WFH)
5 days a week, rotating between Mon to Sun (8:45am – 6:15pm / 11:45am – 9:15pm)
Requirements:
- Minimum GCE O-Level or relevant qualification
- Good communication and interpersonal skills
- Able to work both shifts
- Singaporean only
Apply now to be part of a professional and supportive team.
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Thong Jia Qian (Joyce) - R
ScienTec Consulting Pte Ltd – 11C5781
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