Govt Customer Service Officer Calls

1 week ago


Singapore SCIENTEC CONSULTING PTE. LTD. Full time

Entry Level Job - Located at Labrador Park MRT | 1st-Level Support (Attend calls / emails / LiveChat)


Gross Salary: Up to $3,000/month + AWS | Up to 21 Days Leaves + Statutory Leave Benefits

Comprehensive Medical Plan + Dental Benefits

GOVT PROJECT EXPOSURE** We are hiring a dedicated and service-oriented Customer Service Officer to support a government-linked project. This role involves managing incoming enquiries via calls/emails/LiveChat , performing basic troubleshooting, and providing accurate, timely assistance to the public. Comprehensive training will be provided , and you will be equipped with internal systems to support your daily responsibilities .

Key Responsibilities:

  • Respond to public enquiries through calls/emails/LiveChat in a prompt and professional manner
  • Perform first-level troubleshooting using internal tools and guidelines
  • Ensure accurate documentation of all cases and follow-ups
  • Maintain a high standard of customer service in all interactions

Working Hours: 5 days a week~ (Weekend WFH)

5 days a week, rotating between Mon to Sun (8:45am – 6:15pm / 11:45am – 9:15pm)

Requirements:

  • Minimum GCE O-Level or relevant qualification
  • Good communication and interpersonal skills
  • Able to work both shifts
  • Singaporean only

Apply now to be part of a professional and supportive team.

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Thong Jia Qian (Joyce) - R
ScienTec Consulting Pte Ltd – 11C5781

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