VIC Client Relations Manager

4 weeks ago


Singapore QUANTUM LEAP CAREER CONSULTANCY PTE. LTD. Full time
Roles & Responsibilities

Exciting Opportunity: VIC Client Relations Manager – Italian Luxury Timepieces

Are you passionate about luxury timepieces and creating unforgettable experiences for high-net-worth individuals (HNWI)? Join us in shaping the future of client engagement for a prestigious Italian timepiece brand.

The Role: VIC Client Relations Manager

As the VIP Client Relations Manager, you will report to the Retail Performance and Training Manager for SEAO. Your mission is to drive high-end timepiece sales, coach boutique teams in client relations, and cultivate exceptional relationships with clients in Singapore, with opportunities to expand across Southeast Asia.

This role is perfect for a strategic and relationship-driven individual eager to connect with discerning clientele and elevate the brand's presence in the luxury market.

Your Key Responsibilities
Drive Sales and Cultivate Relationships
  • Recruit, retain, and upgrade a robust portfolio of VICs (Very Important Clients).
  • Reactivate dormant clients and expand the database by building strong connections.
  • Identify new client channels through clubs, associations, and corporate circles.
  • Host and participate in events, leveraging watch communities and social opportunities.
  • Champion corporate sales and proactive client acquisition with the "hunters" elite squad.
Client Relationship Management (CRM) Support
  • Collaborate with the CRM team to design and execute a clear client development action plan.
  • Provide actionable insights by analyzing client purchase trends and profiles.
  • Monitor and optimize KPIs, ensuring every client touchpoint delivers excellence.
Coach and Empower Teams
  • Support boutique teams in enhancing client relations and communication skills.
  • Partner with Boutique Managers to review client histories and design personalized action plans.
Be the Brand Ambassador
  • Represent the brand with professionalism and integrity, embodying its core values in every interaction.

What We're Looking For
  • Experience: Minimum 5 years in the luxury industry, with a proven track record in sales or client-facing roles.
  • Network Savvy: Skilled at managing HNWI relationships and building a strong network.
  • Personality: Outgoing, entrepreneurial, with exceptional social and emotional intelligence.
  • Mindset: Flexible, creative, and curious, with a team-oriented approach.
  • Expertise: Adept at identifying opportunities, strategizing client engagement, and executing events.

Interested candidates may email their updated resume to gareth@quantumcareer.com

Tell employers what skills you have

Customer Service Skills
Product Knowledge
CRM
E commerce
Sales
Leadership
Watches
Customer Experience
Process Improvement
Interpersonal Skills
VIP
Relationship Management
Problem Solving
Luxury
Online Retail
Marketing
Brand Management
Customer Service
Luxury Goods

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