Client Relations/Operations Manager
2 weeks ago
Job Responsibilities:
- Client Relationship Management:
- Attend to client requests, concerns, and disputes promptly to achieve high levels of client satisfaction.
- Escalate issues to relevant stakeholders and actively participate in resolution.
- Operational Excellence and Performance Monitoring:
- Conduct regular reviews with operational and production managers to analyze workflow and achieve high levels of operational excellence.
- Oversee, monitor, record, and evaluate project performance against standards and targets in areas such as:Productivity, Cost control, Sales revenue...
Requirements:
- Degree in Engineering / Science / Business
- Minimum 5 years of working experience in a client relationship management role
- Experience leading a team
- Experience in operations or production environment
Coaching
Listening Skills
Microsoft Office
Microsoft Excel
Operational Excellence
Inventory
Relationship Management
Store Management
Multilingual
Advising Clients
Customer Management
Budgeting
Automotive Technology
Financial Advisory
Customer Service
Cost Control
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