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Call Centre Team Leader

4 weeks ago

Singapore CONNECT CENTRE PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

  • Assist in managing the agents and Call Centre operations
  • Handle complaints and manage service recovery
  • Handle the recruitment, training, and development of the agents
  • Provide administrative support in the Call Centre
  • Cover the Team Managers' duties and shift where necessary
  • Any other ad-hoc tasks that may be assigned by the management

Requirements:

  • Minimum GCE'O' level qualification or equivalent
  • Proficient in relevant computer applications and skills (Microsoft Applications)
  • Must be able to handle stress extremely well
  • Good verbal communication skills
  • Minimum 1 year experience in a call centre setting is advantageous
  • Must be comfortable and or agreeable to the working environment of the workplace (more details once shortlisted for an interview)

Other Information:

  • Monthly basic salary range of $2,300 to $2,500
  • 5.5-days work-week including Saturday (on rotation basis)
  • Official working hours are from 8.30am to 5.30pm
  • Workplace is at Upper Changi area of Singapore (more information during the interview)
  • Recruitment is subject to background check and clearance
Tell employers what skills you have

Customer Service Skills
Coaching
Customer Service Oriented
Leadership
Microsoft Office
Interpersonal Skills
Problem Solving
Administration
Attentive
Pressure
Administrative Support
Customer Satisfaction
Team Leader
Team Player
Customer Service
Case Management
Call Center