Call Centre Executive

Our client, one of world’s largest financial services institutions is looking for: **Call Centre Executive** **Responsibilities**: - Deliver personalized service to customers in call centre on banking products and services enquiries in an effective and efficient manner - Ability to understand customers’ needs and provide appropriate solutions and...

We are seeking a dedicated and customer-focused individual to join our team as a Call Centre Executive. In this role, you will be responsible for providing essential support to users who require assistance with password resets and basic

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...

Roles & ResponsibilitiesJob Description:Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...

Roles & ResponsibilitiesMain Duties and ResponsibilitiesAs a Call Centre Executive at Mandai Rainforest Resort, you will be the voice of the property—creating exceptional first impressions and delivering warm, attentive service over the phone.Your role is pivotal in ensuring that every guest interaction reflects the high standards and personalized care our...

Job Title: Call Centre RepresentativeYou will play a vital role in our customer service team, handling appointment calls and general enquiries from the public and patients with high service quality and operational standards.This is an excellent opportunity to develop your skills in providing one-stop information and assistance to callers, resolving...

**Call Centre** **Requirement** - Excellent communication skills - Excellent service-oriented & telephone etiquette - Preferable have experience in Customer Service / Call Centre - Attending to customer enquiries and appointment bookings - Well-versed in computer (Word & Excel) - Hard-working, good team-work & pro-active - Strong interpersonal & able to...