
Call Centre Executive
2 weeks ago
We are looking for a highly dedicated and professional Call Centre Executive to join our medical group. As the first point of contact for patients and clients, you will play a crucial role in delivering exceptional service with a personal touch. Your main responsibilities will include handling phone calls and WhatsApp messages, managing appointments, and providing timely assistance with a strong focus on patient care and satisfaction.
Duties and Responsbilities:
- Deliver top-quality customer service through phone and WhatsApp, addressing patient inquiries and providing accurate information.
- Manage and coordinate appointment scheduling, rescheduling, and cancellations efficiently.
- Maintain clear and courteous communication at all times, demonstrating professionalism and empathy.
- Ensure accurate record-keeping and maintain patient confidentiality at all times.
- Follow up with patients to confirm appointments and handle any changes as needed.
- Coordinate smoothly with clinic staff to ensure seamless patient experiences.
- Escalate issues to relevant departments when necessary, while keeping patients informed.
Requirements:
- Proven experience in a call centre or customer service role.
- Excellent communication skills with a polite and professional phone and WhatsApp manner.
- A passion for providing high-quality service and ensuring patient satisfaction.
- Strong attention to detail and the ability to handle high call volumes calmly and efficiently.
- Ability to multitask and prioritize in a fast-paced environment.
- Fluent in English (additional languages are a plus).
Benefits:
- Opportunities for career growth and advancement within the medical group.
- A supportive and professional work environment.
- Healthcare benefits
Ability to Multitask
Excellent Communication Skills
English Language
Strong Attention To Detail
Call Quality
Telemarketing
Healthcare
Mandarin Chinese
Conflict Resolution Skills
Malay Language
Communication Skills
Team Player
Customer Service
Scheduling
Appointment Scheduling
People Management
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