Client Engagement Manager

2 weeks ago


Singapore Capgemini Singapore PTE. LTD. Full time
Roles & Responsibilities

Key Responsibilities:

Client Engagement & Relationship Management:


•Serve as the primary point of contact for clients, ensuring expectations are managed and exceeded.


•Build and maintain strong, trust-based relationships with senior stakeholders, ensuring timely communication and effective escalation when needed.


•Identify and develop new business opportunities within existing client accounts, supporting pre-sales efforts, proposals, and RFPs.


•Ensure Service Overview Documents accurately reflect responsibilities, protect Capgemini's interests, and align with client needs.

Project Delivery & Leadership:


•Lead end-to-end delivery of multiple projects, ensuring they meet agreed timelines, budgets, and quality standards.


•Oversee project resources, collaborating with Practices, Staffing, Operations, and third-party vendors to ensure timely resource fulfillment.


•Drive delivery excellence through agile and DevOps methodologies, ensuring continuous improvement and alignment with client goals.


•Manage project finances — ensuring projects adhere to financial policies, track against budgets, and deliver profitability.


•Balance conflicting demands while keeping the team focused on outcomes and key deliverables.

________________________________________

Technical & Domain Expertise:


•Demonstrate a strong understanding of technology landscapes, including Java Full Stack, Selenium, Hadoop, Finacle, or other emerging technologies.


•Guide teams working in Agile/Scrum environments — promoting agile principles and ensuring sprint planning, delivery, and retrospectives are effective.


•Provide insights on banking, finance, or insurance domains, leveraging this knowledge to enhance project outcomes.

Key Skills & Experience:


•12+ years of overall experience, with 1-3 years specifically in client engagement and project delivery.


•Proven track record of managing 2-3 agile or DevOps projects successfully.


•Strong communication, presentation, and stakeholder management skills — able to engage with senior clients confidently.


•Experience with pre-sales, proposal writing, and crafting Statements of Work (SOWs) across Application Development (AD), Application Maintenance (AM), and Testing.


•Financial acumen — able to manage project budgets, track spending, and ensure profitability.


•Risk management mindset — able to anticipate issues, mitigate risks, and ensure smooth delivery.


•Experience leading large, cross-functional teams in a fast-paced environment.


•Knowledge of Java or other modern technology stacks.


•Experience with Hadoop, Selenium, Finacle, or other banking/finance tech solutions.


•Background in creating management reports, tracking SLAs and KPIs, and providing detailed performance insights.


•Experience in handling proposals and RFPs, with a commercial mindset focused on business growth.


•Agile certification (e.g., Scrum Master, SAFe) or Project Management certification (e.g., PMP, PRINCE2) is a plus.

Tell employers what skills you have

Management Skills
Proposal Writing
Budgets
Leadership
Project Resources
Scrum
Hadoop
PRINCE2
Relationship Management
Application Development
Financial Acumen
Project Management
PMP
Banking
Selenium
Project Delivery

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