Field Technical Support Manager

2 months ago


Singapore OEMSERVICES ASIA PTE. LTD. Full time
Roles & Responsibilities

The Field Technical Support Manager will oversee the technical support towards the regional contracts assigned to him/her. He/She shall ensure fleet Configuration management in line the different aircrafts in the fleet and OEMServices pool and will lead the Reliability management and oversee corrective actions.


Key Responsibilities:

  • Act as a primary point of contact and cultivate successful customers relationship with their technical department.
  • Ensure to meet contractual requirements and customers satisfaction.
  • Define stock configuration depending on your customer’s fleet.
  • Provide visibility to the OEMS operational team on the PN evolution and possible interchangeability.
  • Propose, set up and follow modification campaigns.
  • Ensure Reliability follow up & analysis.
  • Set up and oversee specific maintenance program.
  • Lead technical review meetings with the customers.
  • Analyze & support KAM on technical and commercial issues.
  • Support procedure development within the department.
  • Ensure good practices and support internal training.
  • Support the team locally (Technical training, commercial BID…)
  • Promote OEMServices Technical Support towards customers & suppliers.
  • Execute and roll out OEMS’ strategy.
  • Be the point of liaison between France HQ and Singapore Asia office for effective communication of customer needs and collaborations with internal teams.


Quality standards:

  • Ensure actions in line with the improvement process.
  • Write up & edit supporting documents and ensure their implementation.
  • Be an actor of the environmental approach.


REQUIREMENTS:

  • Degree/Master Degree in aeronautical, Aviation or related discipline.
  • At least 3 years in aviation/aerospace industry.
  • At least 2 years in similar role with proven track records on supporting airlines/corporate companies with OEM repair stations.
  • Experience in OEM activities and related products are required.
  • Exceptional communication skills are essential.
  • Ability to work effectively in client driven deadline environment
  • Ability to work in cross-functional, matrix environment
  • Ability to speak French is an added advantage; to act as point of liaison between French counterparts in France head office and Asia office.
  • Excellent project management and analytical skills is preferred.
  • Ability to travel where necessary.

Tell employers what skills you have

Management Skills
Leadership
Troubleshooting
Aviation
Analytical Skills
Hardware
Flexibility
Customer Support
Job Descriptions
Reliability
Strategy
Technical Training
Project Management
Configuration Management
French
Communication Skills
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