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IT Technical Support
4 weeks ago
Job Responsibilities:
- Install, configure, and maintain servers, storage devices, network equipment, and other infrastructure components.
- Monitor system performance and proactively identify and resolve issues to ensure optimal uptime and reliability.
- Manage and troubleshoot directory services.
- Administer and maintain Microsoft 365.
- Implement and maintain security measures, including firewalls, intrusion detection systems, and antivirus solutions.
- Conduct regular vulnerability assessments and patch management to protect against security threats.
- Develop and maintain disaster recovery and business continuity plans to minimize downtime in the event of system failures or disasters.
- Automate routine tasks and processes using scripting languages and automation tools to improve efficiency and productivity.
- Collaborate with other IT team members and departments to design and implement new solutions or enhancements that meet business needs.
- Provide technical support and troubleshooting assistance to end-users, including desktop support and application support.
- Stay current with emerging technologies and best practices in systems administration and make recommendations for improvements.
- Create and maintain documentation for system configurations, procedures, and policies.
Key Qualification:
- Bachelor's degree in IT, Computer Engineering, or a related field.
- Experience in IT management roles, with a proven track record of leading IT teams and managing complex IT projects.
- Strong technical expertise in IT infrastructure, networking, security, and systems administration.
- Excellent leadership and management skills, with the ability to motivate and inspire team members to achieve their best.
- Strategic thinking and problem-solving abilities, with a focus on innovation and continuous improvement.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
Tell employers what skills you have
Management Skills
Troubleshooting
Hardware
Business Continuity
Interpersonal Skills
Automation Tools
Scripting
Administration
Reliability
Application Support
Networking
Intrusion Detection
IT Management
Disaster Recovery
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