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Technical Support Technician
2 weeks ago
General Description
Primarily responsible to provide technical support to end users. Assist in hardware and software technical issues.
Key Responsibilities
- To provide efficient and timely technical support level 1 and 2 to enduser on a daily basis.
- Follow up on the progress of all outstanding issues
- Support and troubleshoot to resolve technical issues.
- To escalate specific requests to next level for immediate attention and resolutions
- To support Project implementations, as when required.
- To perform other IT related duties when assigned.
Job Requirements
- Ability to work in a team.
- Excellent communication skills.
- Experience in providing support level 1 and 2.
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