![ENETEK POWER GROUP PTE. LTD.](https://media.trabajo.org/img/noimg.jpg)
Technical Support Specialist
2 months ago
Job Descriptions:
- Provide after-sales technical support to all local and regional customers.
- Manage coverage of on-site, telephone, email, and other remote technical support to customers in a timely and effective manner for all products
- Provide technical advice and recommendations to customers to resolve issues
- Escalate and update internal team on the product issues and follow up closely of the progress/solutions with customers - Liaise with HQ and subsidiaries companies for any product or technical issues.
- Provide necessary hands-on training to internal team (e.g., technicians) to handle fully test of product or system to ensure it functions properly and meets the specification.
- Support QA team in system testing which include Factory Acceptance Testing, Interface Factory Acceptance Testing as well as Site Testing
Job Requirements:
- Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma in Engineering or equivalent.
- At least 1 - 2 years of quality engineering experience working in manufacturing environment.
- Experience in auditing to the requirement of ISO quality system standards will be an added advantage.
- Demonstrate responsiveness and promptness in meeting company’s needs.
- Act with a high level of integrity.
- Act resourcefully to ensure that work is completed within specified time and quality.
- Willing to travel
- Proficiency in Chinese Mandarin will be an added advantage.
We welcome candidates who may not have experience or sufficient experience but are enthusiastic and eager to learn.
Benefits:
Competitive salary, performance-based bonuses, health benefits, and opportunities for professional development within a dynamic and growing organization.
Tell employers what skills you have
Technical Documentation
Factory
Troubleshooting
Aftersales
Hardware
Quality System
Job Descriptions
ISO
System Testing
Information Technology
Auditing
Windows Operating Systems
Quality Engineering
Acceptance Testing
Manufacturing
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