Advertisement Technical Support Specialist
2 weeks ago
Responsibilities:
- Collaborate with internal teams to resolve all types of generic, technical or product queries
- Drive overall customer satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
- Drive adherence to service levels across channels and achieve targeted productivity and resolution time
- Perform basic troubleshooting and manage escalations workflow
- Engage and support new product launches across the advertising platform, act as voice of customer for fixes and advocate for efficient resolution
Requirements:
- BA/BS degree with 4+ years of Technical Customer support or Operations
- Experience in a Contact Centre/Service program for Advertising Tech company
- Prior inhouse Customer Support experience is desirable
- Fluent with social media products usage and basic understanding of Advertising industry
- Written business proficiency in Mandarin (Min. B3 in 'O' levels Chinese or equivalent certifications) to process customer queries written in Chinese language
- Open to work on shift hours
License No: 02C3423
Personnel Registration No:
R1880247
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