Advertisement Technical Support Specialist

2 weeks ago


Singapore Experis Full time
The Technical Support Specialist will be responsible for ensuring the advertising campaigns are running successfully without any technical issues.

Responsibilities:

  • Collaborate with internal teams to resolve all types of generic, technical or product queries
  • Drive overall customer satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
  • Drive adherence to service levels across channels and achieve targeted productivity and resolution time
  • Perform basic troubleshooting and manage escalations workflow
  • Engage and support new product launches across the advertising platform, act as voice of customer for fixes and advocate for efficient resolution

Requirements:

  • BA/BS degree with 4+ years of Technical Customer support or Operations
  • Experience in a Contact Centre/Service program for Advertising Tech company
  • Prior inhouse Customer Support experience is desirable
  • Fluent with social media products usage and basic understanding of Advertising industry
  • Written business proficiency in Mandarin (Min. B3 in 'O' levels Chinese or equivalent certifications) to process customer queries written in Chinese language
  • Open to work on shift hours
Claudia Kueh Kee Jinq EA
License No: 02C3423

Personnel Registration No:
R1880247

  • Singapore SUPERMETRICS SINGAPORE PTE. LTD. Full time

    Do you get kicks out of digging into tech problems and saving customers' days in the process? Awesome We're looking for a detective like you to join our tech support. ‍We're looking for a Technical Support Specialist to join our small but mighty support team in SingaporeYou will make an impact by Our products are incredibly powerful tools for our customers...


  • Singapore TikTok Full time

    TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsAt TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you,...


  • Singapore TikTok Full time

    TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsAt TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you,...


  • Singapore TikTok Full time

    TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsAt TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you,...


  • Singapore TikTok Full time

    TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsAt TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you,...


  • Singapore Nuvei Full time

    Technical Support Specialist_ Hybrid_The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEI Nuvei (NASDAQ:NVEI) (TSX:NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows...


  • Singapore ZAGRO SINGAPORE PTE LTD Full time

    Zagro is a Singapore main board public-listed company, strong in heritage and very experienced in providing Agrisolutions to farmers in agriculture and animal husbandry. It manufactures and distributes a wide range of nutrition and protection products for animal health and crop care.In line with our aggressive growth, we are now looking for an energetic,...


  • Singapore SQREEM TECHNOLOGIES PRIVATE LIMITED Full time

    The Job OverviewSQREEM is a fast-growing AI Marketing and Insights Platform based in Singapore, and serving global clients across multiple market sectors. Based in our Singapore Headquarters we are looking for a Technical Support Engineer to support our growing teams globally.Your role and responsibilities include, but are not limited to:Managing our data...


  • Singapore DUETTO ASIA PRIVATE LIMITED Full time

    OUR COMPANYIn Technical Support, our vision is to delight customers with speedy responses. As a Support Specialist you are responsible for support cases for our customers. The team adheres to a touch-and-hold Support model operating from a single global queue. The breadth of product knowledge that you will obtain in this role is unsurpassed. While you will...


  • Singapore ABB Full time

    Technical Sales Support Specialist - Electrical SolutionsTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...


  • Singapore ABB Full time

    Technical Sales Support Specialist - Electrical SolutionsTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...


  • Singapore Philips Full time

    Job TitleTechnical Support Specialist - Healthcare InformaticsJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are...


  • Singapore Philips Full time

    Job TitleTechnical Support Specialist - Healthcare InformaticsJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are...


  • Singapore Philips Full time

    Job TitleTechnical Support Specialist - Healthcare InformaticsJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are...


  • Singapore Philips Full time

    Job TitleTechnical Support Specialist - Healthcare InformaticsJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are...


  • Singapore TikTok Full time

    ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsAt TikTok, our people are humble, intelligent, compassionate and creative. We create to...


  • Singapore D-EDGE Full time

    ABOUT D-EDGE:Have you ever booked a hotel online ? Then you've probably used D-EDGE without knowing it.Every day, we help more than17,000 hotels worldwide todevelop their online visibility andsales through a range of SaaS and digital marketing solutions. Amongst the480 D-EDGERs, the R&D team is made up of ahundred or so enthusiasts who are reinventing hotel...

  • Technical Specialist

    2 weeks ago


    Singapore MAXXMEDIA INTERNATIONAL PTE. LTD. Full time

    ResponsibilitiesDelivering turnkey projects with our team of specialistsControl Systems Programming & IntegrationInstallation of AV EquipmentTroubleshooting technical issues & providing technical supportThe role will also involve utilizing analytical skills and effective communication to resolve technical challenges.QualificationsFresh Graduates Welcome...


  • Singapore CONSTELLAR VENUES PTE. LTD. Full time

    We're currently looking for a Senior Executive - Advertising and Promotional (A&P) / Festival to join our dynamic team of experienced specialists, to further establish Singapore EXPO as the venue of choice for Event Organisers to partner with. You will be responsible for overall A&P sales, working closely with our strategic partner to execute festivals to...


  • Singapore PHILIPS ELECTRONICS SINGAPORE PTE LTD Full time

    Roles & ResponsibilitiesPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in...