Field Technical Specialist
1 week ago
Field Technical Specialist
- 3 years contract role
Our Client
- Multinational tech company
The Opportunity
Key Responsibilities:
- Primary incountry technical specialist supporting HP Indigo Digital Presses, remotely and with onsite support as and when needed
- Support complex technical escalated cases in scope via remote and when required with onsite support in keeping in the Service Level Agreements (SLA)
- Help manage customers expectation and communication as part of escalation process
- Participate in weekly technical escalation calls for and other meetings as required
- Proactive customer visits as part of service and as and when required with sales
- Perform knowledge transfer activities customers when required
- Extend technical support outside of Singapore to greater Asia Pacific & Japan when the need arises (remotely or onsite)
Your Background
- Bachelor's degree preferred or Associate degree holder in a Technical field
- Has 7 years of working experience in related fields
- Experience on HP Indigo presses is an advantage
- Good command of the English language (verbal & written)
- Strong analytical skills and out of the box thinking to different problems
- Team player and able to work with different stakeholders to achieve positive total customers experience
- Strong interpersonal skills with positive cando attitude is a must
- Excellent organizational and time management skills and the ability to handle multiple priorities effectively
Licence Number: 08C5248.
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