Field Technical Specialist

1 week ago


Singapore Peoplebank Full time

Field Technical Specialist

  • 3 years contract role

Our Client

  • Multinational tech company

The Opportunity

Key Responsibilities:

  • Primary incountry technical specialist supporting HP Indigo Digital Presses, remotely and with onsite support as and when needed
  • Support complex technical escalated cases in scope via remote and when required with onsite support in keeping in the Service Level Agreements (SLA)
  • Help manage customers expectation and communication as part of escalation process
  • Participate in weekly technical escalation calls for and other meetings as required
  • Proactive customer visits as part of service and as and when required with sales
  • Perform knowledge transfer activities customers when required
  • Extend technical support outside of Singapore to greater Asia Pacific & Japan when the need arises (remotely or onsite)

Your Background

  • Bachelor's degree preferred or Associate degree holder in a Technical field
  • Has 7 years of working experience in related fields
  • Experience on HP Indigo presses is an advantage
  • Good command of the English language (verbal & written)
  • Strong analytical skills and out of the box thinking to different problems
  • Team player and able to work with different stakeholders to achieve positive total customers experience
  • Strong interpersonal skills with positive cando attitude is a must
  • Excellent organizational and time management skills and the ability to handle multiple priorities effectively
Peoplebank Singapore Pte Ltd, EA
Licence Number: 08C5248.

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