Field Technical Manager

2 weeks ago


Singapore AGCO Full time

Field Technical Manager

Who We Are Looking For:


Providing product Field Service & Technical support on designated products to the Far East market to Distribution, Dealers and End users.


What You Will Do:

  • Product champion at level 1 support working alongside the other Field service product champion team staff.
  • Provide product Field Service support on designated products to the Far East market. On occasion you may be required to also assist in the other APA Field support.
  • Provide direct technical support through AGCO reporting Web based systems and Phone support, also with field visits to Distribution, Dealers and End users.
  • Collate and quantify field service issues, providing all required warranty failure information and liaise with Level 2 support, source plant technical / engineering teams for full resolution.
  • Coordinate field campaigns / repair programmes on designated products ensuring that completion rates are achieved in line with company objectives and that campaign /repair program data is managed through the warranty system.
  • Working with Technical training teams, Author specialist technical training documentation.
  • Provide training to Dealers on designated products and processes at both AGCO and dealer locations.
  • Author local service bulletins/information providing additional technical information to dealers to suit AGCO Africa requirements.
  • Attend training and service meetings at designated locations and source factories.
  • Collate, present and follow up the top product issues and attend global PPR meetings.
  • Provide technical and operation support to whole goods teams, in field events, demonstrations and product matching.
  • Conducting Dealer service audits, as well as Dealer technical skills assessments.

What You Will Bring:

  • 35 years experience working directly with agricultural equipment or in a related industry post qualifications.
  • Experience working with Combines, Bailers, Hay equipment, Planters and Tractors.
  • HND or equivalent qualifications in agriculture/machinery & qualified Trade test.
  • Fluent in English language, other Far East regional languages are an advantage.
  • Computer and administration skills.
  • Ability and willingness to travel within the Fae East as well as to other AGCO locations.
  • A full clean driving license.

A Plus If You Have:

  • Minimum Level of Education Required for position : Associate's/Technical Degree
  • HND or equivalent qualifications in agriculture/machinery & qualified Trade test
years of Business Experience required

Who You Are:

  • Aligning Performance for Success
  • Building Customer Relationships
  • Building Partnerships
  • Coaching
  • Continuous Improvement
  • Creating a Culture of Trust
  • Customer Focus
  • Driving for Results
  • Influencing
  • Monitoring Information

AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions - to an environment where the future is happening now.
**Join us as we bring agriculture into the future. Experience our global diversity and enterprising spirit while helping us create innovative technology that helps feed the world's nearly 8 billion people.

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