Technical Manager

1 week ago


Singapore OKRATIN SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

Project Overview:

This project aims to enhance customer connections, boost product usage, and increase business revenue through the introduction of a dedicated Technical Manager position. The TM will function as a reliable consultant to our primary corporate clients, offering continuous technical assistance, nurturing strategic alliances, and ensuring client success.

Key Components:

  • Customer Relationship Management: Assign significant corporate clients to the TM for personalized account management. Develop a profound grasp of each client's business requirements, obstacles, and technical setup. Set up regular communication channels with crucial client stakeholders. Proactively pinpoint and tackle client worries and technical challenges.
  • Technical Support and Expertise: Offer ongoing technical aid to key clients, ensuring optimal product engagement. Collaborate with in-house technical teams (e.g., product development, engineering) to tackle intricate technical issues. Stay informed on product enhancements and roadmap to provide effective guidance to clients. Recommend additional solutions or services to cater to client demands.
  • Strategic Partnership: Cultivate a cooperative and trusted partnership with significant clients, functioning as a valuable counselor. Uncover chances to extend product adoption and usage within client firms. Collaborate with sales and marketing units to design focused account strategies for potential growth opportunities. Advocate for client needs within the organization, ensuring their viewpoints are acknowledged.

Deliverables:

  • Elevated customer satisfaction and loyalty
  • Enhanced communication and teamwork with key accounts
  • Increased product adoption and utilization
  • Identification of fresh revenue prospects through growth strategies
  • Decreased customer turnover rate and boosted customer lifetime value
  • A proactive and customer-driven method to account management
  • Required Qualifications:
    - Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field
    - A minimum of 7-10 years of experience in a technical role
Tell employers what skills you have

Account Management
Construction
Quality Control
Hardware
Interpersonal Skills
Customer Relationships
Electrical
Customer Success
Information Technology
Customer Relationship Management
Advocate
Revenue Growth
Customer Satisfaction
Product Development
Strategic Partnerships
Technical Support
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