Technical Manager

1 month ago


Singapore OKRATIN SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

Project Overview:


This project aims to strengthen customer relationships, improve product adoption, and drive revenue growth by establishing a dedicated Technical Manager role. The TM will serve as a trusted advisor to our key enterprise clients, providing ongoing technical support, fostering strategic partnerships, and ensuring customer success.


Key Components:

  • Customer Relationship Management: Assign key enterprise clients to the TM for focused account management. Develop a deep understanding of each client's business needs, challenges, and technical environment. Establish regular communication channels with key customer stakeholders. Proactively identify and address customer concerns and technical issues.
  • Technical Support and Expertise:Provide ongoing technical support to key clients, ensuring optimal product utilization. Collaborate with internal technical teams (e.g., product development, engineering) to resolve complex technical challenges. Stay up-to-date on product enhancements and roadmap to effectively advise customers. Identify and recommend additional solutions or services to address client needs.
  • Strategic Partnership: Foster a collaborative and trusted partnership with key clients, acting as a valuable advisor. Identify opportunities to expand product adoption and usage within client organizations. Work with sales and marketing teams to develop targeted account plans for upsell and cross-sell opportunities. Advocate for the client's needs within the company, ensuring their voice is heard.

Deliverables:

  • Increased customer satisfaction and loyalty
  • Improved communication and collaboration with key accounts
  • Enhanced product adoption and utilization
  • Identification of new revenue opportunities through upsell and cross-sell strategies
  • Reduced customer churn rate and increased customer lifetime value
  • A more proactive and customer-centric approach to account management
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field
  • Minimum of 7-10 years of experience in a technical role.

Tell employers what skills you have

Account Management
Construction
Quality Control
Hardware
Interpersonal Skills
Customer Relationships
Electrical
Customer Success
Information Technology
Customer Relationship Management
Advocate
Revenue Growth
Customer Satisfaction
Product Development
Strategic Partnerships
Technical Support
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