Call Center Agent

Job Description:Manage day-to-day call center operation of logistics/e-commerce businessEnsure smooth running of daily processes to meet service commitment levelAssists with taking agents' calls if they can't handle the workloadOversee and drive team to achieving related KPIs and overall performanceEnsure that all agents are working effectively and follow...

Please be aware that the candidate must be able to converse in Mandarin, as we are currently filling vacancies for call agents who specialise in assisting isolated seniors that speak Mandarin or a Mandarin dialect (Hokkien, Cantonese). Rotating shift hours (3 Rotating Shift Timings - Day , Afternoon and Night *1 year Contract role HOME MONITORING AND...

ResponsibilityAttend to enquiries, primarily incoming calls through the hotline or other channels such as emailUnderstand customer's needs and answers to their queriesEnsure proper recording of conversation with customer in the call centre systemMeet/exceed all individual and team key performance indicators (KPI) set by the managementOther ad hoc duties as...

1. Answering incoming calls and making outbound calls to customers. 2. Manage incoming emails. 3. Provide Live-Chat support. 4. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance. 5. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level...

ResponsibilityManage daily operations of the centre Supervise call agents and take care of the scheduling of roster Prepare department reports and statistics submission Handle customer feedbacks and complaints Conduct staff training Conduct regular staff performance review and audit checks Participate in improvement projects RequirementMinimum Diploma in any...

. Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.. Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.. Coordinate and liaise with relevant stakeholders to ensure issues/queries are...

Roles & ResponsibilitiesJob Description:As a Call Center Representative, you will be the first point of contact for our customers, providing them with assistance, information, and support. Your responsibilities will include: Handling inbound and outbound calls in a timely and professional manner. Addressing customer inquiries, concerns, and complaints with...

Job Description:As a Call Center Representative, you will be the first point of contact for our customers, providing them with assistance, information, and support. Your responsibilities will include:Handling inbound and outbound calls in a timely and professional manner.Addressing customer inquiries, concerns, and complaints with empathy and...

Roles & ResponsibilitiesWe are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Specialist. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!Responsibilities: Handle inbound / outbound...

We are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Specialist. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!Responsibilities:Handle inbound / outbound calls, emails, and chats...

Roles & ResponsibilitiesPosition OverviewThe Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.The Role Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Communicate pertinent guest information to designated...

Roles & ResponsibilitiesJob Discription: Call to remind customers of over-due accounts on behalf of our clients from the Major Banks, Major Telcos and Commercial Clients Arrange payment and follow-up on the over-due account Update and maintain the credit collection system Any other ad-hoc duties assignedCommission-based and fixed salary positions...

We are looking for a highly motivated individual with call centre experienceAdecco is partnering our client, a leading bankThe Talent:Minimum GCE O-Level graduates with 1-2 years of call center experience.Able to commit to 44 hours per week (5.5 days of work)Job DescriptionProvide first call resolution to users who called into our hotline which is public...

Responsibilities :Answering help desk telephones and email, and responding to basic customer inquiriesAssisting customers in resolving basic technical issues by providing scripted guidance regarding software and hardware issuesAbility to resolver/refer complex technical problems through defined escalation processIdentify, evaluate and priorities customer's...

CALL CENTRE AGENT (HOME+) 客户服务中心 (HOME+)   JOB PURPOSE The HoME+ Call Centre Agent is responsible for providing efficient 24/7 operational support to the Call Center element within the Home Monitoring and Eldercare (HoME+) program under the Community Services Department of the Singapore Red Cross. This role primarily focuses on receiving...

CALL CENTRE AGENT (HOME+) 客户服务中心 (HOME+) JOB PURPOSEThe HoME+ Call Centre Agent is responsible for providing efficient 24/7 operational support to the Call Center element within the Home Monitoring and Eldercare (HoME+) program under the Community Services Department of the Singapore Red Cross. This role primarily focuses on receiving inquiries,...

Roles & ResponsibilitiesTo consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery•To ensure accuracy and compliant for all customers’ requests•To successfully cross-buy the Bank’s products and services•To successfully migrate customers to Bank’s digital platform by understanding customers’...

Roles & ResponsibilitiesJob Responsibilities & Duties· Deliver personalized service over the telephone to customers in call centre on products, accounts, and services enquiries in an effective and efficient manner.· Ability to understand customers’ needs and provide appropriate solutions and attention· Identify cross-sell opportunities during customer...

Orchard Surgery Center is looking for a dedicated full time housekeeping/cleaner.We are located in Orchard, Paragon.Responsibilities:- Perform daily cleaning and sanitizing of waiting areas, office, restrooms, and public spaces within the facility.- Topping up of scrub suits and patient's gowns.- Follow strict infection control protocols, including the use...

Roles & ResponsibilitiesResponsibilities: Handle customer service hotline and provide first level of support Provide quality customer service to customers over the phone Listen, probe and question in order to clarify and understand customer needs Any other ad-hoc tasks assignedRequirements: Singaporeans only N Level and above Proficient in relevant...