End-User Computing Lead

3 weeks ago

Singapore INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. Full time
Roles & Responsibilities

MISSION

Under the supervision of the IT Director, the end-user computing lead is responsible for implementing the school’s IT strategy in terms of end-user computing, software deployment and devices fleet management (MDM).


The aim is to provide the IFS users with a secure, efficient and innovative IT system fulfilling business needs, and to ensure the proper functioning, updating and maintenance of these systems.


RESPONSIBILITIES


  • Design the device requirements
  • Coach IT-Support team members and share knowledge with IT team colleagues
  • Asset and configuration management. You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas. You can verify the location and state of assets (inventory management)
  • Change management. You can implement changes based on requests for change. You can apply change control procedures, and ensure validation by all stakeholders prior to the change.
  • Continual service improvement. You can show an awareness of developing process efficiency and common ways in which processes are optimized. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies.
  • Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
  • Problem management. You can investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational). You can contribute to the implementation of remedies and preventative measures.
  • Customer focus. You can take inputs and establish coherent frameworks that work.
  • Service management framework knowledge. You have a Level 3 service management framework qualification.
  • Reporting. You can produce relevant reports in a standard format and agreed timeframe. You can work with important stakeholders to discuss any changes in the reporting processes. You can add a commentary that provides an interpretation of the data set. (Skill level: working)
  • Technical understanding. You can understand the core technical concepts related to the role, and apply them with guidance.
  • Testing. You can review requirements and specifications, and define test conditions. You can identify issues and risks associated with work. You can analyze and report test activities and results.
  • User focus. You can identify and engage with users or stakeholders to collate user needs evidence. You can understand and define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes.

SKILLS, ABILITY AND REQUIRED QUALIFICATION

  • Master in Computer Sciences, Information Technology
  • 3-7 years’ experience in IT systems management
  • Experience in vendor management and purchasing
  • ITIL certified
  • Project Management experience (PMP or Prince2 training and certification would be a plus)
  • Excellent communication skills
  • Out-of-the box thinking and problem-solving attitude
  • Organized and methodical, capable of coordinating and delivering projects on time and on budget
  • Proficiency in English and French to maintain IT systems in French and English and to communicate with stakeholders (staff, institution, vendors) in both languages
  • MDM and GPO expertise. You have a robust knowledge of MDM tools and implementations of large scale targeted group policies (GPO). You are familiar or expert with tools such as SCCM, JAMF, Intunes, Google Administration Console, GoGuardian. You can use these tools to investigate problems, collect performance statistics and create reports. You can carry out the routine configuration, installation and reconfiguration as needed and approved. You can optimize performance and forecast resource needs.
  • You are well versed in a variety of Operating Systems : Windows 10, Windows 11, ChromeOS, iPadOS


WORKING CONDITIONS

  • Permanent contract, on the basis of a full time of 42 hours per week
  • Remuneration according to the IFS salary scheme
  • 8 weeks of annual leave during school holidays
  • Comprehensive Medical Benefits

Tell employers what skills you have

user testing
Run reports
Device Management
Computer Science
Configuration Management
Computer Program
Communication Skills
IT Leadership
Service Management processes
software configuration

  • Enterprise End-User Computing Solutions Specialist

    4 weeks ago

    Singapore SCIENTEC CONSULTING PTE. LTD. Full time

    About the RoleWe are seeking an experienced Enterprise End-User Computing Solutions Specialist to join our dynamic team at SCIENTEC CONSULTING PTE. LTD.Key ResponsibilitiesDesign, plan, deploy, and lead enterprise-level end-user computing services to ensure high availability and reliability.Plan and execute new initiatives and enhancements that leverage...

  • Enterprise-Level End-User Computing Specialist

    4 weeks ago

    Singapore SCIENTEC CONSULTING PTE. LTD. Full time

    Company OverviewScienTec Consulting Pte Ltd is a dynamic company that offers innovative solutions for enterprise-level end-user computing services.SalaryThe estimated salary for this position is up to $9,500 plus additional benefits.Job DescriptionKey Responsibilities:Provide high availability and reliability of enterprise-level end-user computing...

  • Desktop Support Engineer for End User Computing

    4 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Job DescriptionWe are seeking a highly skilled Desktop Support Engineer to join our team at RAPSYS TECHNOLOGIES PTE. LTD.The successful candidate will provide daily on-site desktop management and support services for end-users' End User Computing Devices (EUCDs) in the Customer's environment, with their approval.Key ResponsibilitiesImage build...

  • Desktop Support Engineer

    4 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    RAPSYS TECHNOLOGIES PTE. LTD. is a leading technology firm seeking a skilled Desktop Support Engineer to join our team.The estimated salary for this position is SGD $50,000 - $70,000 per annum.Job DescriptionWe are looking for a highly motivated and experienced Desktop Support Engineer to provide daily on-site management and support services for end-users'...

  • IT Infrastructure Manager for End User Computing

    4 weeks ago

    Singapore SINGAPORE AIRLINES LIMITED Full time

    SINGAPORE AIRLINES LIMITED seeks an experienced IT Infrastructure Manager to lead the delivery of End User Computing (EUC) services. This is a senior role that requires a strong technical background and leadership skills.Job SummaryThe successful candidate will be responsible for overseeing the IT infrastructure used for delivering EUC services, including...

  • Desktop Engineer

    4 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Job Summary:Rapsys Technologies Pte. Ltd. is seeking a skilled Desktop Engineer to join our team in providing daily on-site desktop management and support services for end-users' devices.About the Role:The successful candidate will be responsible for performing various tasks, including image build management, administration and configuration, end-user...

  • Information Technology

    3 weeks ago

    Singapore SINGAPORE AIRLINES LIMITED Full time

    Roles & ResponsibilitiesJob DescriptionYou will be a member of the team responsible for managing IT Infrastructure and delivering End User Computing (EUC) services to all SIA Group employees.Responsibilities Oversee IT Infrastructure used for delivering End User Computing (EUC) services, which includes authentication and authorisation services, single...

  • Information Technology

    6 months ago

    Singapore SINGAPORE AIRLINES LIMITED Full time

    Roles & ResponsibilitiesJob DescriptionYou will be a member of the team responsible for managing IT Infrastructure and delivering End User Computing (EUC) services to all SIA Group employees.Responsibilities Oversee IT Infrastructure used for delivering End User Computing (EUC) services, which includes authentication and authorisation services, single...

  • OCBC Bank | End User Services Engineer, Group End User Services

    3 weeks ago

    Singapore OCBC Bank Full time

    Job Description - End User Services Engineer, Group End User Services (240001NU)End User Services Engineer, Group End User Services - (240001NU)Responsibilities Manage end-user services operations and provide technical support for PC/notebooks in a large-scale enterprise environment. Manage Windows and Mac base image builds, patch updates, and resolution of...

  • Technical Support Specialist

    4 weeks ago

    Singapore FLINTEX CONSULTING PTE. LTD. Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Flintex Consulting PTE. LTD.Job DescriptionThe successful candidate will be responsible for providing top-notch technical support and maintenance services for end-user computing systems, ensuring that our clients' IT infrastructure runs smoothly and efficiently.Duties and...

  • IT End-User Support Engineer

    2 weeks ago

    Singapore ST LUKE'S HOSPITAL Full time

    Roles & ResponsibilitiesResponsibilities and Duties:· Coordinate and deliver IT Help Desk services to SLH end-user community, ensuring prompt response and resolution of IT issues and requests.· Facilitate timely onboarding and offboarding of users.· Maintain the accuracy and quality of IT asset inventory.· Carry out patching, maintenance and refresh of...

  • IT End-User Support Engineer

    2 weeks ago

    Singapore ST LUKE'S HOSPITAL Full time

    Roles & ResponsibilitiesResponsibilities and Duties:· Coordinate and deliver IT Help Desk services to SLH end-user community, ensuring prompt response and resolution of IT issues and requests.· Facilitate timely onboarding and offboarding of users.· Maintain the accuracy and quality of IT asset inventory.· Carry out patching, maintenance and refresh of...

  • It service desk manager

    4 weeks ago

    Singapore Randstad Full time

    it service desk manager (end user computing, it helpdesk), asia in Singapore job details location singapore specialism information technology job type permanent working hours Full-Time reference number 91 M0153856_1616814831 contact hoon teck tan, randstad job description Leadership role across APAC Extensive interaction with global IT HQ About the company...

  • Technical Support Specialist

    4 weeks ago

    Singapore UNISOFT INFOTECH PTE LTD Full time

    Job Summary: We are seeking an experienced Technical Support Specialist to join our team at Unisoft Infotech PTE LTD. The successful candidate will be responsible for providing technical support and maintenance services to our clients, ensuring the smooth operation of their IT infrastructure. About the Role: As a Technical Support Specialist, you will be the...

  • it service desk manager

    1 month ago

    Singapore Randstad Full time

    it service desk manager (end user computing, it helpdesk), asia in Singapore job details location singapore specialism information technology job type permanent working hours Full-Time reference number 91M0153856_1616814831contact hoon teck tan, randstad job description Leadership role across APAC Extensive interaction with global IT HQ About the company...

  • End User Computing

    2 weeks ago

    Singapore NET ONE ASIA PTE. LTD. Full time

    Roles & Responsibilities1) Plan, coordinate, and execute the deployment of virtual environments using Citrix Virtual Apps and Desktops, NetScaler, VMware Horizon, and Azure Virtual Desktop. Knowing all the technology mentioned above are a plus.2) Ensure seamless integration and deployment of Windows client and server operating systems.3) Knowledge of...

  • End User Computing

    2 weeks ago

    Singapore NET ONE ASIA PTE. LTD. Full time

    Roles & Responsibilities1) Plan, coordinate, and execute the deployment of virtual environments using Citrix Virtual Apps and Desktops, NetScaler, VMware Horizon, and Azure Virtual Desktop. Knowing all the technology mentioned above are a plus.2) Ensure seamless integration and deployment of Windows client and server operating systems.3) Knowledge of...

  • End User Services Engineer

    1 month ago

    Singapore AIA Hong Kong and Macau Full time

    End User Services Engineer Apply locations Singapore, SG-Amplify Health time type Full time posted on Posted 2 Days Ago job requisition id JR-53648Do meaningful work with us. Every day. At Amplify Health, we’re looking for individuals with ambition, resilience and passion for healthcare, insurance, wellness and digital technology. As a fast-growing...

  • IT Support Engineer, L1

    3 weeks ago

    Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesKey responsibilities User Support - Respond to IT-related inquiries from end-users. Provide prompt and effective technical assistance for hardware, software, and network-related issues. Guide users through basic troubleshooting steps to resolve common IT problems. Escalate complex issues to the senior engineers if necessary. ...

  • IT Support Engineer, L1

    1 month ago

    Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesKey responsibilities User Support - Respond to IT-related inquiries from end-users. Provide prompt and effective technical assistance for hardware, software, and network-related issues. Guide users through basic troubleshooting steps to resolve common IT problems. Escalate complex issues to the senior engineers if necessary. ...