IT End-User Support Engineer
2 weeks ago
Responsibilities and Duties:
· Coordinate and deliver IT Help Desk services to SLH end-user community, ensuring prompt response and resolution of IT issues and requests.
· Facilitate timely onboarding and offboarding of users.
· Maintain the accuracy and quality of IT asset inventory.
· Carry out patching, maintenance and refresh of end-user devices and applications.
· Ensure all end-user devices comply to SLH security policies and processes.
· Provide administrative and support expertise in Microsoft Windows devices, Microsoft 365, anti-malware software, active directory, security patch management and other frequently used applications.
· Troubleshoot and resolve common end-user device issues, e.g. network, wifi, printing, security, etc.
· Provide management with timely and accurate report of end-user device health and security posture.
· Participate in IT projects.
Job Requirements:
· Minimum a Diploma in Computing, with at least 2 years of IT experience providing end-user computing support
· Proven ability to work in a fast-paced and dynamic environment
· Strong organizational and multitasking skills.
· Excellent time management and ability to meet deadlines
· Resilience and the ability to handle stressful situations effectively
· Strong communication and interpersonal skills.
Tell employers what skills you have
MES
Field Service
Troubleshooting
Process Automation
Customer Support
Interpersonal Skills
Multitasking Skills
Inventory
Active Directory
Manufacturing Processes
Machine Tools
Time Management
Customer Management
Microsoft Windows
WinCC
Technical Support
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