People Profilers | Associate Engineer

4 days ago


Singapore People Profilers Full time

Associate Engineer (East/End User Support)
Job Description:
Responsibilities
Provide technical support to end-users on various technical issues and problems relating to hardware and software as well as network connectivity in the organization (e.g., desktop/laptop computers, printers, scanners, and smartphones) and software such as Microsoft Office and emails.
Setup and deploy new desktop/laptop computers and the associated software, including Windows Active Directory (AD) administration.
Support service request and incident management to provide quality end-user services.
Perform ad-hoc root cause analysis and problem resolution.
Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures.
Develop checklists for typical problems.
Assist the immediate supervisor in defining methods for issue resolution and prevention.
Perform other duties as assigned.
Requirements
Diploma in Information Technology, Computer Engineering, or equivalent, with at least 1 year of experience, including handling VIPs.
Proficient with Windows operating systems, M365, anti-virus software, etc.
General technical troubleshooting on IT hardware and software products (Desktops, Laptops, Printers, Audio, Projectors, etc.).
Handling incident tickets from end-users for IT matters.
Experience in supporting Microsoft Active Directory and DHCP will be an added advantage.
Possess excellent interpersonal skills, resourcefulness, analytical, problem-solving, and communication skills.
A motivated person with the ability to work independently, a good team player, and a goal-oriented individual.
5 days from 8:30 am to 5:30 pm, Bedok.
All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
We regret that only shortlisted candidates will be notified.
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