Desktop Support Engineer for End User Computing

5 days ago


Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time
Job Description

We are seeking a highly skilled Desktop Support Engineer to join our team at RAPSYS TECHNOLOGIES PTE. LTD.

The successful candidate will provide daily on-site desktop management and support services for end-users' End User Computing Devices (EUCDs) in the Customer's environment, with their approval.

Key Responsibilities
  • Image build management;
  • Administration and configuration;
  • End-user account management;
  • End-user device hardening and lockdown;
  • Troubleshooting and problem resolution;
  • End-user briefings & awareness service.

The ideal candidate will minimally support the following types of desktops:

  • Desktops;
  • Notebooks;
  • Mobile Devices (e.g. iPad, iPhone or equivalent);
  • Video Conferencing Devices;
  • IP Telephones;
  • Printers, including multi-function devices (i.e. printers, scanners and fax devices); and
  • Other peripherals (e.g. external hard drives, mouse, smart-card readers, monitors, docking stations).

The successful candidate should have knowledge in IT networking and LAN to troubleshoot computer problems.

Requirements
  • Minimum one (1) year of DESKTOP Support, ICT End User Computing or Service Desk Agent experience;
  • Ability to perform the daily DESKTOP Support operations with minimum supervision;
  • Possess technical skills in supporting existing and new computing devices such as desktops, notebooks and mobile devices;
  • Possess at least one (1) of the following certifications: Microsoft Certified Solution Associate (MCSA) Win7/Win8 or equivalent, Microsoft Certified Technology Specialist (MCTS) in any discipline or equivalent, or CompTIA A+ 220-801/ 220-802, CompTIA PDI+ or equivalent.
Salary Range

S$60,000 - S$80,000 per annum based on experience and qualifications.



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