Desktop Support Engineer for End User Computing
5 days ago
We are seeking a highly skilled Desktop Support Engineer to join our team at RAPSYS TECHNOLOGIES PTE. LTD.
The successful candidate will provide daily on-site desktop management and support services for end-users' End User Computing Devices (EUCDs) in the Customer's environment, with their approval.
Key Responsibilities- Image build management;
- Administration and configuration;
- End-user account management;
- End-user device hardening and lockdown;
- Troubleshooting and problem resolution;
- End-user briefings & awareness service.
The ideal candidate will minimally support the following types of desktops:
- Desktops;
- Notebooks;
- Mobile Devices (e.g. iPad, iPhone or equivalent);
- Video Conferencing Devices;
- IP Telephones;
- Printers, including multi-function devices (i.e. printers, scanners and fax devices); and
- Other peripherals (e.g. external hard drives, mouse, smart-card readers, monitors, docking stations).
The successful candidate should have knowledge in IT networking and LAN to troubleshoot computer problems.
Requirements- Minimum one (1) year of DESKTOP Support, ICT End User Computing or Service Desk Agent experience;
- Ability to perform the daily DESKTOP Support operations with minimum supervision;
- Possess technical skills in supporting existing and new computing devices such as desktops, notebooks and mobile devices;
- Possess at least one (1) of the following certifications: Microsoft Certified Solution Associate (MCSA) Win7/Win8 or equivalent, Microsoft Certified Technology Specialist (MCTS) in any discipline or equivalent, or CompTIA A+ 220-801/ 220-802, CompTIA PDI+ or equivalent.
S$60,000 - S$80,000 per annum based on experience and qualifications.
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