IT Support Engineer, L1
1 week ago
Key responsibilities
- User Support - Respond to IT-related inquiries from end-users. Provide prompt and effective technical assistance for hardware, software, and network-related issues. Guide users through basic troubleshooting steps to resolve common IT problems. Escalate complex issues to the senior engineers if necessary.
- Software and Hardware Support - Install, configure, and maintain software applications on end-users' computers and mobile devices. Assist with the setup and troubleshooting of hardware devices, including computers, printers, peripherals, and audio-visual equipment. Address printing-related issues, including troubleshooting printer connectivity problems. Possess knowledge of basic networking concepts and troubleshooting. Assist users with network connectivity and related issues. Provide support for Microsoft Office products. Conduct regular maintenance checks on computer systems and perform necessary updates.
- Audio and Visual System Setup - Assist in setting up audio and visual systems for meetings and presentations. Troubleshoot and resolve issues related to audio and visual systems.
- In-House Application Support - Assist users with issues related to in-house applications. Collaborate with developers or relevant teams to address and resolve application-related problems. Provide user guidance and support for in-house application usage.
- Documentation - Prepare and update user guides for various software applications, including in-house applications.
- Others - Perform other IT related duties or projects as assigned.
Requirements
- Basic knowledge in Windows Operating Systems, email server and Citrix
- Experience in Microsoft Office Suite
- Experience with IT troubleshooting
- Proactive, responsible and takes ownership of own work
- Ability to maintain high level of confidentiality
- Able to work beyond normal office hours and during weekends or Singapore Public Holidays, if required. Perform standby duties to support the team
Tell employers what skills you have
Troubleshooting
Microsoft Office
Technical Assistance
Audiovisual
Hardware
Citrix
Customer Support
Information Technology
SQL
Windows Operating Systems
Application Support
Networking
Windows
Mobile Devices
Linux
Technical Support
-
L1 Support Lead
4 weeks ago
Singapore KRIS INFOTECH PTE. LTD. Full timeRoles & ResponsibilitiesJob Description:As a Technology OpS Support Practitioner, you will help to manage the as the L1 Support Lead for the overall project, overseeing the roles and responsibilities below- Oversight and management of Operation JIRA support tickets coming in for the system- Leading the handling of support tickets to help resolve issues with...
-
L1 IT Support
1 week ago
Singapore AMARIS CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesAmaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7500 people spread across 5 continents and more than...
-
Desktop Support Engineer L1/L2
1 month ago
Singapore ITCAN PTE. LIMITED Full timeRoles & Responsibilities Minimum 8 month for L1 and 2 years for L2 Desktop Support experience. Perform End user IT Support. Perform troubleshooting for client platform related problems Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident, investigate & provide temporary &/or permanent resolution...
-
L1 IT Support Engineer
1 week ago
Singapore GERMAN EUROPEAN SCHOOL SINGAPORE (DEUTSCHE EUROPAEISCHE SCHULE SINGAPUR) Full timeRoles & ResponsibilitiesThe L1 IT Support Engineer (IT ServiceDesk) is accountable for providing a high level of satisfaction among students and staff by providing first-level support for all GESS standard software and hardware. This position entails the diagnosis and assessment of end-users' technical requirements, utilizing sound discernment to promptly...
-
L1 Support Lead
4 weeks ago
Singapore HELIUS TECHNOLOGIES PTE. LTD. Full timeRoles & Responsibilities Experience in handling L1 support tickets and assignment Oversight and management of operation, JIRA support tickets coming in for the system Lead the handling of support tickets to help resolve issues with users. Driving the patching of data within SQL in the application for ticket resolution Communicating directly with users...
-
Process engineer
3 weeks ago
Singapore The Chemical Engineer Full timeWhy Patients Need You Whether you are involved in the design and development of manufacturing processes for products or supporting maintenance and reliability, engineering is vital to making sure customers and patients have the medicines they need, when they need them. Working with our innovative engineering team, you'll help bring medicines to the...
-
Desktop Support Engineer
3 days ago
Singapore ANRADUS PTE. LTD. Full time $2,500 - $3,300Job DescriptionIndustry/ Organization Type: IT / SoftwarePosition Title: Desktop Support Engineer (L1 / L2)Working Location: West (Jurong / Tuas)Working Hours: 5 days (Monday to Friday, 8 AM – 5 PM)Salary Package: Basic Salary up to $3,300 + AWS + Bonus + Transport AllowanceDuration: Permanent RoleKey ResponsibilitiesProvide first/second level contact and...
-
IT Admin L1
1 week ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesRole:IT Admin L1 Good communication and problem-solving skills.• Excellent interpersonal skills.• Minimum 6 months to 1 year of experience required as admin.• Dedicated as well as hard working individual with the intercommunication skills to work at all the level of organization.• Helpful and well-mannered.• Working...
-
Service Desk Engineer
1 month ago
Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full timeRoles & ResponsibilitiesJob description: Be the point of contact for servicedesk Provide 1st and 2nd level support to troubleshoot IT issues Provide assistance & support to IT Projects Assist in the daily running of data center and server management Assist in procurement, document control, asset tracking & administration.Requirements: 2 - 5 years of IT...
-
Technology OpS Support Practitioner
4 weeks ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full timeRoles & ResponsibilitiesResponsibilities: As a Technology OpS Support Practitioner, you will help to manage the as the L1 Support Lead for the overall project, overseeing the roles and responsibilities below - Oversight and management of Operation JIRA support tickets coming in for the system - Leading the handling of support tickets to help resolve...
-
L1 Technical Support
1 week ago
Singapore ERP21 PTE LTD Full timeRoles & ResponsibilitiesOverview (Summary of the Role)ARC(Advanced Response Center) Tier 1 (or Level 1 Technical Support) is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for products or services. An ARC typically employs trained and specialized agents who are...
-
Senior technical engineer
1 month ago
Singapore The Chemical Engineer Full timeAbout us At Exxon Mobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and Low...
-
Sre support engineer
3 weeks ago
Singapore This Is An IT Support Group Full timeDo you want to work on cutting-edge projects with the world’s best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - the Gigster Talent Network is for you. Our clients rely on our Network for two main areas: Software...
-
Sre support engineer
3 weeks ago
Singapore This Is An IT Support Group Full timeDo you want to work on cutting-edge projects with the world’s best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - the Gigster Talent Network is for you. Our clients rely on our Network for two main areas, Software...
-
L1/L2 Application Support
1 week ago
Singapore SCIENTEC CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for L1/L2 Application Support Engineer to join a fast growing software company in Singapore! Salary up to $4,000 + AWS + Performance Bonus Permanent position, great working culture and environment Opportunity to handle FinTech/Trading platform related applicationsResponsibilities: Provide daily support to users...
-
IT Support Engineer
3 months ago
Singapore WECRUIT PTE. LTD. Full timeRoles & Responsibilities Provide L1 to L2 support for infrastructure, network, and internal systems. Act as the first point of contact for internal users experiencing issues with computers, printers, and other IT systems. Support senior staff in testing, implementing, training, and providing hyper-care for new functions. Help senior staff coordinate with...
-
IT Support Engineer Siglap
1 week ago
Singapore THE SUPREME HR ADVISORY PTE. LTD. Full timeAbout The Supreme HR Advisory Pte LtdWe are a leading HR advisory firm, seeking an IT Support Engineer to join our team in Siglap.Job SummaryThis role involves providing 1st and 2nd level IT support to end-users, managing IT assets, and implementing new end-user computing technologies.Responsibilities:Provide 1st and 2nd level IT support to end-usersManage...
-
Support Engineer
1 week ago
Singapore RAYTON SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesContract : 2 year renewable contractMonthly Salary : $2200 to $4000Job Description· Provide L1 and L2 on-site / remote IT support and fulfil service requests for CLIENT employees in all CLIENT locations.· Perform asset tracking of all corporate devices (from purchase to disposal)· To be responsible for end-to-end process for...
-
L2 Support Engineer
4 days ago
Singapore This is an IT support group Full timeJob Description DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak...
-
Call Centre Representative
4 days ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesRole: L1 Technical Support Work Location: Woodlands/Yishun/BendemereMonthly Salary Budget: $2,000 to $2,500Domain: HealthcareJob Description:ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. They...