L2 Support Engineer

1 month ago

Singapore This is an IT support group Full time

Job Description
DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.
We are looking for a proactive and dynamic professional to join our Application L2 support team to provide maintenance and support for a mission critical system. Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.
Roles And Responsibilities
Provides day-to-day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:
Knowing and understanding the issue, Investigate and perform analysis to determine root cause(s),
Provide corrective and preventive solution,
If required, escalate case to L3 or technical support for further investigations, Ensure successful and timely completion of application batch jobs,
Propose improvements to address recurring issues and Close monitoring gaps
Support implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments,
Identify opportunities for automation to minimize manual task and
Provides after office hours standby duty support where allowances, off-in-lieu or equivalent will be given as per required:
One week of standby duty for every one to two months,
Ad-hoc activation to be onsite for urgent production issues and There may also be occasions whereby support duties are required outside of working hours / public holidays for a short-term basis upon clients’ requests.
Requirements
Strong problem investigation and solving skills,
Has an analytical mindset and able to understand business and functional concepts
Proactive and self-driven and able to work under pressure with a high sense of urgency,
Basic knowledge of Java programming and has some hands-on coding experience,
Possess SQL knowledge and able to construct basic SQL queries
Able to understand and grasp concepts of users’ interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware
Ability to work effectively both independently & within a team
Good communication skills for interaction with both internal and external stakeholders of all levels (Internal teams, clients, external / other 3rd party vendors and management)
Experience with writing scripts for automation will be an advantage and
Experience working with IT ticketing systems will be an advantage.
Qualifications:
Minimum Diploma in IT related discipline - 1 year or more working experience in IT industry.
Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include:
Extensive resources to support your onboarding and continual development including DXC University
DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
More time to do the things you love with flexible leave options, including purchased leave
Take time to give back with charitable and emergency services volunteer days
Well-being matters to us and our Employee Assistance Program is there to support you and your family.
How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.
We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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