IT Support Engineer
1 month ago
EMAIL ID : Interested candidates may also send their resume via email to mike.ramos@nttdata.com
Only shortlisted candidates would be contacted for interview.
Role: L2/L3 Support - 12 months Renewable contract
Experience: Minimum of 5 years
Location : Changi
Responsibilities:
The Security Engineer with experience in multiple areas of IT Security Engineering will be a member of the Security Infrastructure Solutions Team. The Engineer will be responsible for L2 and L3 Tickets primarily for Zscaler but not exclusively.
Client Management (Internal Users)
- Highly customer-oriented mindset
- Ability to communicate technical context clearly
- Advise and support our internal customers in planning, setting up and executing virtual events.
Business Management
Development and operation of ZIA and other IT Security related services
This includes:
- Propose strategies to improve platform performance and stability
- Contribute to the design, implementation and support of team process automation strategies
- Collaborate with service stakeholders to analyse new features
- Implement and maintain improvements and features
- Analyse errors, incidents, troubleshoot user issues and initiate bugfixing actions to resolve them
- Maintain system technical documentation (security parameterisation, architecture description, feasibility analysis, requirements analysis, etc.)
- Participate in the evaluation and procurement of security systems and tools
- Ensure the application of best practices
Regulatory Responsibilities &/OR Risk Management
- Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations
SKILLS REQUIREMENTS
- At least 5 years of technical customer focused experience is desired
- Ability to work independently or as part of a team.
- Ability to interact and coordinate with business users within a financial institution.
- Good communication skills.
- Good analytical thinking and solution-oriented approach
- Highly proactive, solution and results oriented individual with good abstract and conceptual thinking skills.
- Able to analyse and solve tasks independently
- Ability to assess impact and urgency to prioritize efforts on a daily basis
- Windows and Linux Administrator skills
- Scripting experience with one or more of the following: Python, Bash/Shell, JavaScript
- Experience working with GIT, REST, Regular Expressions
- Experience with automation tools (Ansible, Terraform)
Tell employers what skills you have
Process Automation
Management Development
Automation Tools
Scripting
JavaScript
Risk Management
Requirements Analysis
Good Communication Skills
Python
Windows
Ansible
Conceptual Thinking
Linux
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