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This is an IT support group | Technical Support Engineer

2 weeks ago


Singapore This is an IT support group Full time

The major job responsibility of a Technical Support Engineer is to provide necessary support in the current working applications or other system errors.
Roles and Responsibilities:
Correcting errors, if any, and modifying the existing software.
Upgrade interfaces by updating the hardware for better performance of the system.
Undergo a detailed study of the existing system to install or upgrade to a new system.
Interact with customers or clients about the project status and solve any technical issues.
Prepare and maintain status reports on the project.
Provide training to the users regarding any upgraded systems.
Provide direction during software programming and development of documentation.
Confer with the project managers regarding any issues in data processing.
Setup, configure, and troubleshoot server systems on the Windows platform.
Design, setup, configure, and troubleshoot network systems.
Maintain adequate IT documentation, covering infrastructure and inventory.
Monitor equipment functioning to ensure system operation according to the specifications.
Provide technical services and support for hardware and software issues on desktops and servers, involving application installation, setup, and maintenance of clinical devices.
Attend to service tickets in the Helpdesk System.
Shift work rotation.
Requirements:
Possess a Diploma in any relevant Information Technology/Computer Science field.
Candidates with a minimum of 4 years of experience working in the IT field will have an added advantage.
Diagnosis skills for technical issues.
Infrastructure and networking knowledge is valued.
Good interpersonal skills and a team player.
Ability to multi-task and adapt to changes quickly.
Self-motivated with the ability to work in a fast-moving environment.
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