This is an IT support group | Technical Support Engineer
20 hours ago
It's fun to work at a company where people truly believe in what they are doing
Job Description:
The successful candidate will be more than simply a support executive. We’re looking for people who are interested in operational functions and are keen on developing skills and learning.
As a member of the Technical and Case Support Team, the successful candidate will be responsible for providing support and excellent customer service to clients.
Responsibilities:
Work with a dynamic Case Management Team and the Technical Support Team in the project management of Court Reporting cases.
Coordinate and carry out efficient and professional physical equipment setup for all your cases. Handle the connectivity checks on the team’s real-time cases on a daily basis until support has been handed over to the Court Reporting Team.
Assist in the technical case setup and clear out of cases. Setup and install workstations and mobile devices as needed.
Effectively interface with executive-level clients and their administrative teams to understand the issues they are experiencing, coordinate, execute, and resolve technical and case support requests.
Maintain daily logs on case setup, incidents, and solutions reports on the cases you support. Prioritize incidents and complaints to ensure all service levels are met.
Provide support to other operational workgroups (Court Reporters, Case Managers, Operations, and CAS contract Teams) related to case support duties to ensure on-time delivery and ongoing support for all cases/clients.
Solve complex problems by taking a broad perspective to identify innovative solutions.
Constantly review work processes and systems to deliver a more efficient and effective service.
Provide support for company projects and events.
Opportunity to travel overseas.
Requirements:
Diploma or Degree holder with 1-2 years of client service experience in the service industry. ITE graduates are welcome to apply for this role.
Provide excellent customer service.
IT/Technical support experience is beneficial although not essential; adaptable and ability to learn quickly on the job with an interest in technology.
Ability to work independently under pressure to meet system performance service levels.
Good time management, ability to schedule and prioritize.
Effective problem-solving skills.
Ability to assess, analyze, and research technical situations and provide viable alternatives.
Ability to communicate effectively with a wide variety of users and teams.
Flexible with hours, as occasionally required to work early mornings, late evenings, and on weekends/public holidays depending on scheduling.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status, or any other basis protected by applicable national, federal, state, provincial, or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Epiq will take affirmative action for minorities, women, covered veterans, and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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