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This is an IT support group | Technical Support Assistant
2 weeks ago
Your role
We are looking for a Technical Support Assistant to join our Edging & Mounting Lab in Singapore. You will be reporting to the Operations Manager of Singapore, leading problem analysis on product returns, ensuring all machines and devices run effectively to support the achievement of production KPIs, and supporting the development of skills of the Team Leader and the Operators.
Main responsibilities:
MAINTENANCE:
Coordinate the Maintenance Plan with Production, and ensure machines and devices are calibrated.
TRAINING:
Coordinate and organize the training plan based on LOFT structure; evaluate training performance based on LOFT criteria.
TECHNICAL ASSISTANCE:
Provide advice to Production, Customer Service, and Sales teams on technical requirements and aspects of the products; lead technical visits of the Lab with Customers.
PRODUCTION:
Contribute to Production readiness and ensure that all machines and devices are monitored and properly functioning daily.
HSE:
Enhance safety consciousness and awareness in the workplace by respecting EHS rules and regulations.
ANALYSIS:
Analyze production results and quality returns, implement and follow-up corrective actions.
REPORTING:
Prepare and update all maintenance and training reports.
CONTINUOUS IMPROVEMENT:
Set performance objectives and develop and administer special projects in areas needing improvement actions.
OTHERS: Ensure that the Company Health, Safety and Environment policy and relevant safety legislations are observed; Promote EssilorLuxottica’s corporate culture and values; Participate in relevant audits and ensure compliance with government institutions.
Main requirements:
Education background in Engineering with 6+ years of experience in a Production management function in multinational companies.
Desirable: background in 5 WHY analysis, Fishbone diagram, OEE.
Technical knowledge on machines and troubleshooting.
Good analytics skills (KPIs measurement and analysis).
Proficient in MS Applications (Excel, Word, PowerPoint).
Good interpersonal relationships, capable of building effective teams.
Drive for results, able to motivate others.
What’s in it for you
Gain access to countless
opportunities
for growth within a globally recognized leader that covers every step of the value creation process.
Join the
Employee Shareholding
Program to share in the Company’s success.
Enjoy team-building events and activities organized by our ‘ Happiness Committee’
in Singapore.
Opportunity to
volunteer
with the OneSight EssilorLuxottica Foundation.
Medical benefits
including comprehensive health coverage.
Recruiting process
If you are selected, you will be contacted by our recruiters to guide you through the application steps.
Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment, celebrating diversity and providing equal opportunities to all, regardless of characteristics that make us unique.
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