L2 Support Engineer

6 days ago


Singapore NUVISTA TECHNOLOGIES PTE. LTD. Full time
Roles & Responsibilities

L2 Support Engineer - Contract 1 year (FIRM) +1 year (OPTIONAL)


ROLE & RESPONSIBILITIES


a) Incident Logging and Ticket Handling: Log and process incidents, issues, and service requests submitted by users through phone or email in an incident management tool, resolving them in a timely and effective manner according to internal SLA. Maintain accurate records of issues and resolutions to help improve future support processes.

b) Advanced Troubleshooting: Perform advanced troubleshooting for complex issues that L1 support cannot resolve. This includes root cause analysis for recurring problems.

c) Server Maintenance: Perform and oversee regular maintenance and upgrades on server

hardware and software for on-prem and cloud servers respectively. Monitor server performance, identify issues, and implement corrective actions to ensure optimal server operation. Implement configuration changes, system upgrades, and feature enhancements. Support deployments and verify changes in production environments.

d) Server Administration: Manage server and VM configurations, user accounts, and access permissions. Implement security measures to protect servers from unauthorized access and data breaches. Plan and execute backup and disaster recovery procedures to ensure data integrity and availability.

e) Monitoring Systems: Use advanced monitoring tools to proactively identify and resolve potential issues before they impact users

f) Vendor Coordination: Assist in upkeeping good relationships with IT vendors, including coordinating with them for hardware and software procurement, timely delivery, service engagement, and addressing any issues related to vendor performance.

g) IT Security Support: Respond to security issues such as flagged emails and phishing incidents, conduct threat assessments, and propose resolution to IT Ops Lead and/or HOD IT.

Prepare reports of security incidents and incident reports (where necessary) for submission to management. Procure and ensure firewalls and security support services for HNF network across all sites. Provide support in preparing cybersecurity training materials or in the execution of training sessions for staff.

h) Other Duties as Assigned: Include execution/monitoring of backup jobs, monthly system maintenance, software patch management, and any other ad hoc tasks assigned by IT Ops Lead and/or HOD IT.


QUALIFICATION & SKILLS

  • Higher NITEC in Electrical, Electronics, IT, Diploma, or equivalent.
  • Relevant experience in IT system support and hardware maintenance.
  • Minimum of 5+ years of L2 technical support experience in a large corporate infrastructure.
  • Support experience in Active Directory, Entra, Intune; and use Fresh Service for ITSM and inventory, Windows servers, Hyper-V, Azure.
  • Strong communication and interpersonal skills. Self-starter, self-motivated, and critical thinker who embraces challenges.
  • Ability to work responsibly, independently, and in a team.

Tell employers what skills you have

Troubleshooting
Azure
Hardware
Inventory
Active Directory
Root Cause Analysis
Administration
Vendor Coordination
Logging
Phishing
Vendor Management
Windows
Disaster Recovery
Electronics
Incident Management
Firewall Management
Infrastructure Support
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