L1 IT Support
4 weeks ago
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
Mission Description- Provide first-level technical support to users via phone, email, and ticketing system.
- Troubleshoot and resolve hardware and software issues, including operating systems, applications, and peripherals.
- Install, configure, and maintain hardware (PCs, printers, networking devices) and software (applications, updates, patches).
- Assist with system diagnostics and perform basic system administration tasks.
- Document issues, resolutions, and procedures in the ticketing system for future reference
- Diploma or equivalent in Information Technology, Computer Science, or related field.
- At least 1-2 years of experience in IT support, preferably in L1 support or a similar role.
- Strong understanding of computer hardware and software components.
- Experience with operating systems (Windows, macOS, Linux) and common applications (Microsoft Office, email clients).
- Basic networking knowledge (TCP/IP, VPN, DNS, DHCP).
Tell employers what skills you have
MacOS
Microsoft Office
Hardware
Ticketing
DHCP
Information Technology
Computer Hardware
TI
Networking
Operating Systems
Windows
System Administration
VPN
DNS
Linux
Technical Support
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