Technology OpS Support Practitioner

2 months ago


Singapore ZENITH INFOTECH (S) PTE LTD. Full time
Roles & Responsibilities

Responsibilities:

As a Technology OpS Support Practitioner, you will help to manage the as the L1 Support Lead for the overall project, overseeing the roles and responsibilities below
- Oversight and management of Operation JIRA support tickets coming in for the system
- Leading the handling of support tickets to help resolve issues with users. Driving the patching of data within SQL in the application for ticket resolution
- Communicating directly with users to help resolve their issues
- Analysing trends on the operations and tickets to come up with insights and action plans for better handling of tickets


Tell employers what skills you have

Troubleshooting
Oracle
Scripting
Unix
SQL
JIRA
Application Support
ITIL
Technology
Linux

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