Technical Support Specialist

5 days ago


Singapore FLINTEX CONSULTING PTE. LTD. Full time

About the Role

We are seeking a skilled Technical Support Specialist to join our team at Flintex Consulting PTE. LTD.

Job Description

The successful candidate will be responsible for providing top-notch technical support and maintenance services for end-user computing systems, ensuring that our clients' IT infrastructure runs smoothly and efficiently.

Duties and Responsibilities

  • Provide first-line technical support for desktops, laptops, and mobile devices;
  • Configure and install hardware and software solutions for users;
  • Perform routine maintenance and troubleshooting on IT systems and applications;
  • Liaise with internal teams and external vendors to resolve technical issues;
  • Collaborate with other technical teams to develop and implement new technologies;
  • Maintain accurate records of incidents and resolutions;
  • Contribute to the development of knowledge base articles and documentation;
  • Participate in ongoing training and professional development to stay up-to-date with industry trends and best practices;
  • Assist in planning and implementing IT projects and initiatives;
  • Support the testing and validation of new technologies and solutions.

Requirements

To be successful in this role, you will need:

  • A degree in Computer Science or a related field, or equivalent experience;
  • Strong understanding of IT concepts, including hardware, software, networking, and cybersecurity;
  • Excellent problem-solving skills, with the ability to analyze complex technical issues;
  • Effective communication and interpersonal skills, with the ability to work collaboratively with diverse stakeholders;
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously;
  • Familiarity with IT service management frameworks and tools;
  • Experience with helpdesk software and ticketing systems;
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.

What We Offer

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, plus benefits and opportunities for career growth and professional development.

About Us

Flintex Consulting PTE. LTD. is a leading provider of IT consulting and technology services, dedicated to helping our clients achieve their business goals through innovative solutions and exceptional service.



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