it service desk manager

7 days ago


Singapore Randstad Full time

it service desk manager (end user computing, it helpdesk), asia in Singapore
job details
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
reference number
91M0153856_1616814831
contact
hoon teck tan, randstad
job description
Leadership role across APAC
Extensive interaction with global IT HQ
About the company
Our Client is one of the most established end user within their industry. As part of their plan to invest in technology, they are now looking for a new IT Manager (Service Desk, ITSM and infrastructure), Asia to join their team.
About the job
Reporting directly to General Manager and remotely to the IT director based in HQ, your role involves:
Leading the Service Desk/ End User Computing (EUC) team across APAC, ensuring IT operations/ service level agreement has been adhered to
Establishing service level management practices to ensure that the level of service from internal and external service providers are defined and IT support function meets site requirements.
Driving continuous improvement to improve service level agreement. This is achieved through measurement of service performance, and continual service review and improvement
Managing IT Incident, Problem and change management processes across Asia
Managing external vendors to ensure that SLA has been adhered to
Partnering with the senior leadership team from various business units (Finance, supply chain, operations and etc) to drive IT digitalization initiatives, exploiting new and emerging technologies technology and translate them into viable IT Digital implementation to increase revenue and productivity for internal business stakeholders and external customers.
Skills and experience required
As a successful applicant, you will have at least 5 years of leadership experience managing a team. At least 8 years of experience in Workplace collaboration and service desk Support. You will have proven track record in Servicenow/ ITSM/IT Service Manager, Incident Service Management, Problem, and change management. Candidates who have exposure to interaction with global IT HQ is required for this role.
Candidates with professional certification such as ITIL or equivalent will be of added advantage.
Whats on offer
This is an unique opportunity to lead a team with the opportunity to lead IT Digital transformation project within the company.
To apply online please use the 'apply' function
skills
Service Desk, Workplace, ITSM
qualification
no additional qualifications required
educational requirements
Associate Degree/Diploma
#J-18808-Ljbffr



  • Singapore JOBLINE RESOURCES PTE. LTD. Full time

    About the RoleJobline Resources is seeking an experienced IT Service Desk Manager to lead our team in delivering exceptional service to our clients. This is a fantastic opportunity for a motivated professional to join our organization and make a real impact.Key Responsibilities:To oversee the delivery of IT services, ensuring they meet established Service...


  • Singapore ITCAN PTE. LIMITED Full time

    Job SummaryWe are seeking an experienced IT Service Desk Manager to lead our team and deliver exceptional customer service. As a key member of our IT department, you will be responsible for managing and leading the Service Desk team to provide first-level technical support.The successful candidate will have a proven track record in leading teams, excellent...


  • Singapore RAYTON SOLUTIONS PTE. LTD. Full time

    Rayton Solutions PTE. LTD.We are seeking an experienced IT Service Desk Operations Manager to join our team in Singapore.As a key member of our IT department, you will be responsible for overseeing the delivery of high-quality IT services, ensuring they meet established SLAs and service quality standards.Your primary goal will be to lead and develop the...


  • Singapore ITCAN PTE. LIMITED Full time

    Roles & ResponsibilitiesOperation HourStaggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT)•All deliverables and correspondence be written in readily comprehensible English Language.•The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as...


  • Singapore ALPHAEUS PTE. LTD. Full time

    Job DescriptionWe are seeking a skilled Technical Service Desk Manager to join our team at Alphaeus PTE. LTD.About the JobManage and lead a team of technical support staff to provide first-level technical assistance.Act as a escalation point for unresolved or escalated cases and offer guidance to the team.Take on a broader customer service role, promoting a...


  • Singapore ITCAN PTE. LIMITED Full time

    Job DescriptionAbout the Role:We are seeking an experienced Technical Service Desk Manager to join our team at ITCAN PTE. LIMITED. The successful candidate will be responsible for leading our Service Desk team, ensuring seamless customer service and technical support.Key Responsibilities:Manage and lead the Service Desk team to provide high-quality technical...


  • Singapore KOS SG PTE. LTD. Full time

    Roles & ResponsibilitiesOur client is seeking a dynamic and results-driven Regional Service Desk Manager to lead and manage our regional IT support teams. The ideal candidate will have a proven track record in IT service management, exceptional leadership abilities, and a strong focus on end-user satisfaction. In this role, you will oversee the delivery of...


  • Singapore KOS SG PTE. LTD. Full time $8,000 - $10,000

    Our client is seeking a dynamic and results-driven Regional Service Desk Manager to lead and manage our regional IT support teams. The ideal candidate will have a proven track record in IT service management, exceptional leadership abilities, and a strong focus on end-user satisfaction. In this role, you will oversee the delivery of efficient and effective...


  • Singapore ITCAN PTE. LIMITED Full time

    Job DescriptionThis is a key leadership role that oversees the IT Service Desk team, responsible for delivering high-quality customer service and ensuring seamless incident restoration. The successful candidate will have a proven track record of managing teams, leading technical support operations, and promoting a culture of excellent customer service.About...


  • Singapore ARCBLUE SINGAPORE PTE. LTD. Full time

    About ARCBLUE SINGAPORE PTE. LTD.A leading professional services firm in Asia, we are seeking an experienced Senior IT Service Desk Manager to oversee our global technical support team.Responsibilities:Manage and develop a high-performing team of Service Desk AnalystsPromote efficient delivery of IT services, including advising project teams on technical...

  • Service desk

    2 days ago


    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description & Requirements• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• 1 year previous Service desk or equivalent experience•...

  • Service Desk Lead

    1 day ago


    Singapore ALPHAEUS PTE. LTD. Full time

    About Alphaeus PTE. LTD.We are a leading technology company seeking an experienced Service Desk Lead to join our team.Job Title: Service Desk Lead - IT Support ManagerEstimated Salary: SGD 60,000 - SGD 80,000 per annum.Job Description:Company Overview:As a Service Desk Lead at Alphaeus PTE. LTD., you will be responsible for managing and leading our Service...


  • Singapore ITCONNECTUS PTE. LTD. Full time

    Roles & Responsibilities• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• Managing incidents including business expectations and communication• Strong knowledge of...


  • Singapore Applied Materials Full time

    About the Role:The Asia Service Desk and Deskside Operations Manager will be responsible for managing the service desk and deskside support in Asia countries, including China, Japan, Korea, South East Asia, and Taiwan. This role will oversee the centralized service desk center and distributed on-site deskside operations, ensuring compliance with the Master...

  • service desk Agent

    12 hours ago


    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & Responsibilities• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• 1 year previous Service desk or equivalent experience• Managing incidents including...


  • Singapore ALPHAEUS PTE. LTD. Full time

    About ALPHAEUS PTE. LTD.We are seeking a highly skilled IT Service Desk Team Lead to join our team. The successful candidate will lead our Service Desk and staff to provide 1st level technical support, act as an escalation point for unresolved or escalated cases, and promote the customer service ethic to maintain a high degree of customer service for all...


  • Singapore GENESIS NETWORKS PTE LTD Full time

    Roles & ResponsibilitiesA Service Desk Specialist (SDS) is responsible for maintaining customers' relationships with the company, providing fast and useful answers to customers' questions and other needs related to technical support. You are responsible for a variety of duties in the company which are described in the job duties. Your main objective is to...


  • Singapore Singtel Full time

    Job DescriptionWe are seeking a highly skilled and experienced Service Desk Manager to join our team at Singtel. As a Service Desk Manager, you will be responsible for the overall management of people, finance, and day-to-day Service Desk activities of project teams.ResponsibilitiesEstablish and maintain Service Desk policies, procedures, and knowledge...

  • Service desk lead

    1 month ago


    Singapore Goldtech Resources Pte Ltd Full time

    Job Description & Requirements: Combines the know-how of tech support with problem solving and customer service. You will also work with back-office teams to handle escalations. You should be customer-focused, prioritizing customer satisfaction. Responsibilities: Vigilantly monitor and ensure adherence to KPIs and SLAs for the Global Service Desk,...


  • Singapore GOLDTECH RESOURCES PTE LTD Full time

    GOLDTECH RESOURCES PTE LTD is seeking a highly skilled IT Service Desk Engineer to join our team. As an IT Service Desk Engineer, you will be responsible for providing exceptional customer service and technical support to our clients.Estimated salary: SGD 45,000 - 60,000 per annum.Job DescriptionRespond to incidents or requests for help via phone, email, and...