it service desk manager
7 days ago
it service desk manager (end user computing, it helpdesk), asia in Singapore
job details
location
singapore
specialism
information technology
job type
permanent
working hours
Full-Time
reference number
91M0153856_1616814831
contact
hoon teck tan, randstad
job description
Leadership role across APAC
Extensive interaction with global IT HQ
About the company
Our Client is one of the most established end user within their industry. As part of their plan to invest in technology, they are now looking for a new IT Manager (Service Desk, ITSM and infrastructure), Asia to join their team.
About the job
Reporting directly to General Manager and remotely to the IT director based in HQ, your role involves:
Leading the Service Desk/ End User Computing (EUC) team across APAC, ensuring IT operations/ service level agreement has been adhered to
Establishing service level management practices to ensure that the level of service from internal and external service providers are defined and IT support function meets site requirements.
Driving continuous improvement to improve service level agreement. This is achieved through measurement of service performance, and continual service review and improvement
Managing IT Incident, Problem and change management processes across Asia
Managing external vendors to ensure that SLA has been adhered to
Partnering with the senior leadership team from various business units (Finance, supply chain, operations and etc) to drive IT digitalization initiatives, exploiting new and emerging technologies technology and translate them into viable IT Digital implementation to increase revenue and productivity for internal business stakeholders and external customers.
Skills and experience required
As a successful applicant, you will have at least 5 years of leadership experience managing a team. At least 8 years of experience in Workplace collaboration and service desk Support. You will have proven track record in Servicenow/ ITSM/IT Service Manager, Incident Service Management, Problem, and change management. Candidates who have exposure to interaction with global IT HQ is required for this role.
Candidates with professional certification such as ITIL or equivalent will be of added advantage.
Whats on offer
This is an unique opportunity to lead a team with the opportunity to lead IT Digital transformation project within the company.
To apply online please use the 'apply' function
skills
Service Desk, Workplace, ITSM
qualification
no additional qualifications required
educational requirements
Associate Degree/Diploma
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