Guest Relations Executive
5 days ago
Position: Guest Relations Executive
Salary: $2800-$3200
Working Locations: Fort Canning/Chinatown/Clarke Quay
Job Duties:
- Warmly greet guests upon their arrival
- Manage and update customer records to improve future customer service experiences
- Handle and resolve customer complaints in a timely and professional manner
- Assist customers with inquiries about services and facilities
- Train staff members on customer service skills and company policies
- Monitor customer satisfaction and provide suggestions for improvements
- Coordinate with other departments to ensure a smooth guest experience
- Develop and implement strategies to improve the quality of service and product offered to the guests
- Review and respond to customer feedback and online reviews in a timely manner
- Organize and manage customer care programs and events to enhance brand image and customer loyalty
Job Requirements:
- Customer Relations Executive or similar experiences.
- F&B experiences before.
Tell employers what skills you have
Customer Service Skills
Front Office
Restaurants
Housekeeping
Customer Loyalty
Composition
Customer Care
Guest Relations
Cashiering
Facility Maintenance
Customer Satisfaction
Customer Service
Safety Training
Customer Relations
Hospitality
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