NEW Customer Loyalty Manager
3 weeks ago
- Address and resolve customer inquiries and cases related to the rewards redemption process, ensuring a smooth and efficient experience for users.
- Plan, design, and execute targeted campaigns for the Rewards program aimed at increasing customer engagement and participation.
- Conduct thorough sanity checks on integrations programme to ensure smooth functionality and oversee technology cutovers to minimize disruptions during system updates.
- Create and manage comprehensive Management Information System (MIS) reports and dashboards, tracking essential program metrics such as redemption rates, customer participation, and overall program returns
- Work closely with internal teams to identify and implement improvements in administration, operations, reporting processes, and quality control measures.
- Handle any other ad-hoc tasks as assigned
Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).
Shortlisted candidates will be notified
Data provided is for recruitment purposes only
www.ambition.com.sg
EA Registration Number: R22104385
Business Registration Number: 200611680D. Licence Number: 10C5117
Tell employers what skills you haveRewards
Quality Control
rewards program
Campaigns
Customer Engagement
Administration
Marketing
MS Word
Customer Service
Total Rewards
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