*NEW - Urgent* 3 Months CRM Executive (Loyalty Program) - ($4000-$5000) #NJE

3 weeks ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

  • Collaborate with internal and external stakeholders to provide input and ensure program and projects address key business needs and goals
  • Work with cross functional teams in retail to ensure smooth implementation and integration of loyalty initiatives across all customer journeys and touch points
  • Support in the management and growth of loyalty program, delivering business and customer value and resonate with target customer segments for various assets
  • Develop loyalty and partnership marketing and communication plans that aligns with our portfolio of assets, customer segments and deliver on business goals
  • Vendor, project and campaign management for all loyalty initiatives and implementation
  • Utilize market research, data and customer insights to identify opportunities for customer engagement, segmentation, and personalized experiences
  • Design and execute customer engagement plans to drive incremental value, engagement and acquisition
  • Establish key partnerships to broaden, strengthen and strategically positions the loyalty program
  • Liaise and negotiate with all required platform or technology partners
  • Manage all vendor agreements with vendors, technology partners
  • Internal presentation to stakeholders on project milestones and work in progress updates
  • Liaise with internal teams such as ICT team for security review arrangements, timeline and ensure successful update or launch of products
  • Conduct UAT and other required tests with vendors for new program releases
  • Conduct necessary training for product users internally e.g concierge managers, marketing teams etc

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)


Tell employers what skills you have

Customer Service Skills
CRM
Sales
Marketing Research
Joy
Customer Engagement
Customer Relationships
Marketing
Event Management
Administrative Management
Brand Awareness
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