Customer Relations Officer

2 weeks ago


Singapore DIXMONDSG Full time
Roles & Responsibilities

Customer Relations Officer (CRO)

Location: Ubi, Near Tai Seng Mrt
Employment Type: Full-Time

About Dixmondsg:

Dixmondsg is a fast-growing Singapore homegrown hair care brand dedicated to empowering individuals with confidence through high-quality hair and scalp care solutions. As we expand, we are looking for a passionate Customer Relations Officer (CRO) to enhance our customer experience, strengthen brand loyalty, and grow our community engagement.

Job Responsibilities:

Customer Engagement & Service Excellence

  • Provide exceptional customer service through various communication channels (online, in-store, and social media).
  • Address customer inquiries, feedback, and complaints with professionalism and efficiency.
  • Monitor and manage online customer reviews, ensuring timely responses and issue resolution.

Community Management & Customer Loyalty

  • Develop and implement strategies to foster customer relationships and brand loyalty.
  • Plan and execute community-building events, exclusive member experiences, and engagement activities.
  • Encourage and collect authentic customer testimonials and reviews to enhance brand credibility.

Customer Retention & Referral Growth

  • Improve customer satisfaction, retention, and referral rates through personalized engagement initiatives.
  • Develop and implement loyalty programs and referral incentives to encourage repeat purchases.
  • Analyze customer feedback and insights to enhance the overall customer experience.

CRM & Data-Driven Engagement

  • Utilize CRM tools to track customer interactions, purchase behaviors, and engagement patterns.
  • Leverage customer data to personalize marketing and retention strategies.
  • Generate reports and insights to measure customer engagement success and recommend improvements.
Requirements:

Bachelor's Degree in Business, Marketing, Communications, or a related field.
Relevant Experience in customer engagement, community management, or customer relations (minimum 2-3 years preferred).
Strong Interpersonal & Communication Skills to build trust and maintain positive customer relationships.
Ability to Handle Customer Inquiries & Complaints with professionalism and a solution-oriented mindset.
Creativity & Initiative in planning customer engagement activities and community initiatives.
Familiarity with CRM Tools and online review management platforms.
Proactive & Analytical Mindset to improve customer satisfaction, retention, and referral strategies.

Key Performance Indicators (KPIs):

Increase in positive customer reviews and testimonials.
Growth in customer retention and repurchase rates.
Higher referrals and word-of-mouth recommendations.

If you are passionate about building meaningful customer relationships and driving brand loyalty, we invite you to join Dixmondsg and be part of our dynamic team

Tell employers what skills you have

CRM
Customer Retention
Referrals
Client Relations
Customer Experience
Community Management
Customer Loyalty
Customer Engagement
Customer Relationships
Exceptional Customer Service
Marketing Communications
Marketing
Public Relations
Communication Skills
Customer Satisfaction
Service Excellence
Customer Relations

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