customer relations officer

2 days ago


Singapore LISEN BUILDERS PTE. LTD. Full time
Roles & Responsibilities

To man the FRC. The FRC is first point of contact whenever a user seeks for urgent assistance.

· To receive fault reports through the hotline and email, and redirect the fault reports to the relevant maintenance contractor

· To accurately and timely log-in/update fault reports into the MMS (Maintenance Mate System)

· To ensure the completion of the repair or servicing of any outstanding faults and service requests within the KPI

· To receive, process, and follow up events and logistics requests

· To perform other ad-hoc duties required

Tell employers what skills you have

Product Knowledge
Customer Retention
Microsoft Office
Construction
Outsourcing
Housekeeping
Interpersonal Skills
Sales Effectiveness
Customer Care
Administrative Support
Team Player
Customer Service
Customer Relations
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