customer relations officer
2 weeks ago
Qualification:
· At least Nitec in Technology for Facility Management, GEC "O" or "N" level, "A" Level or equivalent
· At least 2 years' relevant working experience
Job Description:
· To man the FRC. The FRC is first point of contact whenever a user seeks for urgent assistance.
· To receive fault reports through the hotline and email, and redirect the fault reports to the relevant maintenance contractor
· To accurately and timely log-in/update fault reports into the MMS (Maintenance Mate System)
· To ensure the completion of the repair or servicing of any outstanding faults and service requests within the KPI
· To receive, process, and follow up events and logistics requests
· To perform other ad-hoc duties required
Tell employers what skills you haveProduct Knowledge
Customer Retention
Microsoft Office
Outsourcing
Housekeeping
Interpersonal Skills
Sales Effectiveness
Customer Care
Administrative Support
Team Player
Customer Service
Customer Relations
Customer Service Experience
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