Customer relations Officer
2 weeks ago
Job Description & Requirements
1. Address inquiries and public feedback related to project site activities and the
environments.
2. Foster positive relationships with residents to work closely with the relevant
parties.
3. Conduct regular on-site visits to residents'units for activities such as
condition surveys, handing over units with the completed internal work and/or
appointments made.
4. Arrange water ponding test (where applicable).
5. Send reminders and/or make calls to residents prior to the commencement
of internal work (3 Days Reminder Calls).
6. Coordinate with Supervisor, Sub-con representatives, RTO and residents
for necessary appointments and follow-up (where applicable).
7. Maintaining proficiency in the latest HIP Information Centre System (HICS) and
and staying updated on changes.
8. To update and complete all the HICS records within 1 month from the completion
of the toilet upgrading works and EASE 2.0 for each block.
9. Assist administrative and Data processing and programming (UBS) paperwork.
10.To disseminate information & handle resident complaints/feedback.
11.Other ad-hoc duties as assigned by the Customer Relations Officer and/or
management.
Requirements
1. O level or Diploma in related fields
2. 3 to 4 years relevant experience
3. Good communication skills.
4. Able to work independently
Tell employers what skills you haveProduct Knowledge
Water
Construction
Interpersonal Skills
Sales Effectiveness
Customer Care
Good Communication Skills
Ease
Administrative Support
Team Player
Customer Service
Customer Relations
Able To Work Independently
Surveys
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