
Customer Relations Officer
2 weeks ago
JOB TITLE : CUSTOMER RELATIONS OFFICER
WORKING HOURS
MON TO FRI - 8.30AM TO 5.30PM
SAT - 10AM TO 5.30PM
LUNCH : 1 HOUR
LOCATION NEAR MRT LINES. (DOVER/QUEENSTOWN/CLEMENTI/PASIR PANJANG/HAW PAR VILLA/NOVENA/OUTRAM PARK)
**JOBSCOPE**
**Customer Relations / Operations**
**This position requires to work overtime and need to be mobile as this is a**
**field job. Need to be on standby 24hours for emergency cases including customer support
**Check in/out of guests**
- Training will be provided. Need to familiarize with our company check in/out process.
- Familiar with the facilities and amenities of our condo units.
**Assists with viewing of potential client**
- Coordination between our sales team.
**Follow up on maintenance issues raised by our tenants**
- Power trip the apartment unit
- Water supply disruption
- Follow up with internal team for arrangement with external contractors, liaise with owners
**Attend to tenant’s complaint and delegate it to the appropriate team. Ensure that**
**complaints attended and rectified**
- Housekeeping
- Maintenance
- Aircon
- Sales Team
**Routine maintenance inspection of apartment units**
- Report your inspection in chat group
- Follow up on the status of the inspection reported
- Help with minor maintenance work together with the maintenance team
**Store room management (apartments units, office store room inventory stock take)**
- Report items belong to company
- Report broken items for disposal and coordinate disposal arrangement
- Tidy up the store room
**Contractor/Supplier**
- Assists external contractor for onsite repair or installation
- Assists to receive furniture/electrical appliances
**Managing Agent/MCST**
- Assists with onsite inspection together with representative of
MA or MCST or its contractor
- Collection for condo access cards
- Take meter readings at meter risers of the apartment units
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