Contact Centre Officer
3 weeks ago
Job Responsibilities
- Involving booking processes and cabin allotments.
- Responding efficiently and accurately to callers, explaining possible solutions and ensuring that clients feel supported and valued.
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
- Maintain complete knowledge of departmental policies, procedures and service standards.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Perform any relevant adhoc duties as assigned by the mangement.
Job Requirement
- Preferably with Customer Service experience
- Proficiency with Microsoft Office including Excel, Word and Outlook.
- A target-driven attitude with flexibility to work any shift on any day of the week.
Tell employers what skills you have
Outlook
Customer Relationship
Microsoft Office
Customer Relationship Management CRM
Relationship Management
Office Administration
Attention to Details
Customer Oriented
Customer Service
Service Excellence
Customer Service Experience
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