Contact Centre Officer

Roles & ResponsibilitiesJob Responsibilities Involving booking processes and cabin allotments. Responding efficiently and accurately to callers, explaining possible solutions and ensuring that clients feel supported and valued. Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service. Maintain...

Job ResponsibilitiesInvolving booking processes and cabin allotments.Responding efficiently and accurately to callers, explaining possible solutions and ensuring that clients feel supported and valued.Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.Maintain complete knowledge of...

Senior Executive, Group Contact CentreOverview and purpose of the positionNUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own Contact Centres to...

ASSISTANT DIRECTOR, GROUP CONTACT CENTRENUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). The NUHS Group Contact Centre handles all enquiries and appointment scheduling requests from patients...

Assistant Manager, Group Contact CentreOverview and purpose of the positionNUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own Contact Centres to...

Assistant Manager, Group Contact CentreOverview and purpose of the positionNUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own Contact Centres to...

About usAt DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Under the...

about the companyOur Client is a renowned Private Bank with global footprints.about the jobFirst contact for regional clients regarding the bank's digital platformDocument and maintain client's requests/enquiriesAct as subject matter expert for authentication, trading, payments issuesEnsure activities are in compliance with regulations and internal...

Company DescriptionBluetree Education Learning Centre is committed to providing an exciting educational experience for learners of all ages. Our goal is to help students excel academically and inspire a love of learning. We offer courses in maths, science, English and Chinese at the primary and secondary levels, and provide a fun, enriching and eye-opening...

Roles & ResponsibilitiesCompany DescriptionBluetree Education Learning Centre is committed to providing an exciting educational experience for learners of all ages. Our goal is to help students excel academically and inspire a love of learning. We offer courses in maths, science, English and Chinese at the primary and secondary levels, and provide a fun,...

Roles & ResponsibilitiesShift Timings (Weekends/PHs shift):- Week 1: Mon 12.30-10pm/Tues OFF/Wed 7am-4.30pm/Thurs 7am-4.30pm/Fri 7am-4.30pm/Sat 7am-4.30pm/SUN OFF- Week 2:Mon 8am-5.30pm/Tues 8am-5.30pm/Wed OFF/Thurs 8am-5.30pm/Fri 8am-5.30pm/Sat OFF/Sun 9am-6.30pm- Week 3: Mon 9am-6.30pm/Tues 9am-6.30pm/Wed 9am-6.30pm/Thurs OFF/Fri 10am-7.30pm/Sat...

Shift Timings (Weekends/PHs shift):- Week 1: Mon 12.30-10pm/Tues OFF/Wed 7am-4.30pm/Thurs 7am-4.30pm/Fri 7am-4.30pm/Sat 7am-4.30pm/SUN OFF- Week 2:Mon 8am-5.30pm/Tues 8am-5.30pm/Wed OFF/Thurs 8am-5.30pm/Fri 8am-5.30pm/Sat OFF/Sun 9am-6.30pm- Week 3: Mon 9am-6.30pm/Tues 9am-6.30pm/Wed 9am-6.30pm/Thurs OFF/Fri 10am-7.30pm/Sat 10am-7.30pm/Sun OFF- Week 4: Mon...

Senior Executive / Assistant Manager, Group Contact CentreOverview and purpose of the positionNUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own...

Work Location:Must be okay with Both Alexandra and Maple Tree Business CentreShift Timing: 5 working days, 1 rest day and 1 off day per week42.5 hours per weekStaggered shift hours : 8.5 working hours between 7 am to 12:30am 1-hour meal break in betweenRest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)Or otherwise advised by...

Roles & ResponsibilitiesWork Location:Must be okay with Both Alexandra and Maple Tree Business CentreShift Timing: 5 working days, 1 rest day and 1 off day per week42.5 hours per weekStaggered shift hours : 8.5 working hours between 7 am to 12:30am 1-hour meal break in betweenRest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend,...

Roles & ResponsibilitiesResponsibilities: Handle incoming calls and respond to customer's emails on employee wellness, medical and benefits plans Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system Ensure effective and timely follow-up with internal and external parties on pending cases ...

Senior / Customer Service Associate, Group Contact CentreAs part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with...

Roles & ResponsibilitiesJob Responsibilities· Ensures highest standard of service delivery to our customers.· Respond and react in a timely manner to escalate fraud / scam service request.· Investigate transactions flagged as suspicious timely.· Maintains confidentiality of the Bank’s customers and data.· Identifies and resolves customer issues and...

Job Responsibilities. Ensures highest standard of service delivery to our customers.. Respond and react in a timely manner to escalate fraud / scam service request.. Investigate transactions flagged as suspicious timely.. Maintains confidentiality of the Bank's customers and data.. Identifies and resolves customer issues and enquires received via calls...

Roles & ResponsibilitiesWork Location:Must be okay with Both Alexandra and Maple Tree Business CentreShift Timing:5 working days, 1 rest day and 1 off day per week42.5 hours per weekStaggered shift hours : 8.5 working hours between 7 am to 12:30am 1-hour meal break in betweenRest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend,...