Assistant Manager, Group Contact Centre(6067)

1 week ago


Singapore National University Health System Pte. Ltd. Full time

Assistant Manager, Group Contact Centre

Overview and purpose of the position

NUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own Contact Centres to handle enquiries and appointment scheduling requests from patients and the public.

As an Assistant Manager, your role is to drive change, determine operational strategies, capacity planning and performance reviews together with Institution Lead.

Job Responsibilities

  • Supports the Institution Lead to oversee and manage the operations by:Assisting in leave and roster planning and manages roster of staff for daily operations
    Preparing documents for annual budgeting cycle and monitor budget utilization
    Sharing and broadcasting updates to the team
  • Ensures that call / email audits are completed. Conducts performance appraisal of staff regularly by developing and reviewing staffs' actions plans.
  • Manage and resolve complex feedbacks which are escalated by Service Team Leaders and handles staff's disciplinary issues.
  • Implement quality improvement projects to promote service standard and quality improvement of the contact centre with Institution Lead.
  • Prepare monthly performance report for updates to management with Institution Lead.

Job Requirements

  • A recognised Degree in any discipline. Fresh graduates are welcomed.
  • Preferably with relevant experience in Healthcare or/and Contact Centre, and knowledge of contact centre processes and systems
  • Possess exceptional interpersonal and communication skills with the ability to develop strong working relationship at various levels
  • Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals
  • Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills
  • Able to multi-task and work under a stressful environment
  • Proficient in MS Office applications
  • Candidates with supervisory role are preferred


  • Singapore NUHS Singapore Full time

    Assistant Manager, Group Contact CentreOverview and purpose of the positionNUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own Contact Centres to...


  • Singapore NUHS Singapore Full time

    ASSISTANT DIRECTOR, GROUP CONTACT CENTRENUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). The NUHS Group Contact Centre handles all enquiries and appointment scheduling requests from patients...

  • Senior Executive

    1 week ago


    Singapore NUHS Singapore Full time

    Senior Executive / Assistant Manager, Group Contact CentreOverview and purpose of the positionNUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own...


  • Singapore NUHS Singapore Full time

    Senior Executive, Group Contact CentreOverview and purpose of the positionNUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own Contact Centres to...


  • Singapore National University Health System Pte. Ltd. Full time

    Senior / Customer Service Associate, Group Contact CentreAs part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with...


  • Singapore DHL Aero Expreso Full time

    About usAt DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Under the...


  • Singapore Woodlands Social Centre Full time

    General Summary:The ESCC Assistant Supervisor/Assistant Centre Manager will undertake daily responsibilities associated with planning, operations, implementation, management, and administrative support. This includes coordinating activities, conducting assessments, engaging with, and providing support to children and families, and maintaining program...

  • Assistant Supervisor/Assistant Centre Manager

    Found in: Talent SG 2A C2 - 3 weeks ago


    Singapore Woodlands Social Centre Full time

    Roles & ResponsibilitiesGeneral Summary:The ESCC Assistant Supervisor/Assistant Centre Manager will undertake daily responsibilities associated with planning, operations, implementation, management, and administrative support. This includes coordinating activities, conducting assessments, engaging with, and providing support to children and families, and...

  • Assistant Centre Manager

    Found in: Talent SG 2A C2 - 3 days ago


    Singapore Aureus Group Pte Ltd Full time

    Mission of the Position The primary mission for the Assistant Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Centre Manager, the Assistant Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on...


  • Singapore Aureus Group Pte Ltd Full time

    Mission of the Position  The primary mission for the Assistant Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Centre Manager, the Assistant Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on...


  • Singapore Network For Electronic Transfers (singapore) Pte Ltd Full time

    NETSThe NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.The Group operates Singapore's national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile...

  • Centre Manager

    1 week ago


    Singapore Aureus Group Pte. Ltd. Full time

    About Aureus GroupEstablished in September 2013, Aureus Academy is Singapore's leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.Aureus has transformed a traditional...

  • Centre Manager

    2 weeks ago


    Singapore Singapore Brain Development Centre Pte. Ltd. Full time

    Singapore Brain Development Centre was established in 2005 and stands as one of the pioneer centres providing cognitive-developmental training to help children succeed in life. Brain Training, Sensory Integration, and more!We are looking for meticulous, outgoing and confident individuals to assist in the running of the learning centre's operations, ensuring...


  • Singapore Miclyn Express Offshore Pte. Ltd. Full time

    Job Responsibilities:. Assist to oversee/prepare in-house direct and indirect tax returns throughout the Group.. Review and monitor the timely filing of direct and indirect tax returns by group finance and tax agents throughout the Group.. Assist to review monthly and year-end tax provision calculation for the Group entities.. Analyze & plan business...

  • Customer Service Contact Centre

    Found in: Talent SG 2A C2 - 3 weeks ago


    Singapore D L RESOURCES PTE LTD Full time

    Roles & ResponsibilitiesJob Responsibilities· Ensures highest standard of service delivery to our customers.· Respond and react in a timely manner to escalate fraud / scam service request.· Investigate transactions flagged as suspicious timely.· Maintains confidentiality of the Bank’s customers and data.· Identifies and resolves customer issues and...

  • Centre Manager

    1 week ago


    Singapore Aureus Group Pte Ltd Full time

    About the RoleAureus Group is looking for Centre Managers who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can...


  • Singapore Happy Tutors Learning Centre Pte. Ltd. Full time

    IntroductionHappy Tutors Learning Centre is a social enterprise that provides small group tuition to students from all levels. We focus on providing quality education services and also give back to the community by offering our services to the disadvantaged families.Job ScopeProvide earnest education advise to parents and students for them to make the best...

  • Centre Manager

    Found in: Talent SG 2A C2 - 3 days ago


    Singapore Aureus Group Pte Ltd Full time

    Company DescriptionFounded in September 2013, the Aureus Group has revolutionized music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News...

  • Centre Manager

    1 week ago


    Singapore Aureus Group Pte Ltd Full time

    Company Description Founded in September 2013, the Aureus Group has revolutionized music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News...


  • Singapore D L Resources Pte Ltd Full time

    Job Responsibilities. Ensures highest standard of service delivery to our customers.. Respond and react in a timely manner to escalate fraud / scam service request.. Investigate transactions flagged as suspicious timely.. Maintains confidentiality of the Bank's customers and data.. Identifies and resolves customer issues and enquires received via calls...