Senior / Customer Service Associate, Group Contact Centre.(4543)
1 week ago
Senior / Customer Service Associate, Group Contact Centre
As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:
Job Responsibilities:
- Deliver excellent customer service to callers by understanding caller's needs
- Provide timely, accurate and appropriate information and assistance to address caller's enquiries
- Book or reschedule appointments based on caller's request
- Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
- Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved
Job Requirements:
- Minimum Diploma in any discipline. (Fresh graduates are welcomed)
- Preferably 1 to 2 years' experience in healthcare industry, contact centre environment and/or service related industry
- Able to communicate fluently in English and Mother Tongue
- Able to read and write fluently in English
- Pleasant and cheerful personality with good interpersonal skills
- Able to adapt to fast pace working environment
- Computer literate and good typing skills
- Able to multi-task and work under a stressful environment
- Willing to work on rotating shifts, including PHs and weekend
Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy
-
Senior Customer Service Associate
1 week ago
Singapore NUHS Singapore Full timeSenior / Customer Service Associate, Group Contact CentreAs part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provideContact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expectedto work in a fast-paced environment andbechallenged with...
-
Senior Executive, Group Contact Centre
1 week ago
Singapore NUHS Singapore Full timeSenior Executive, Group Contact CentreOverview and purpose of the positionNUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own Contact Centres to...
-
Asst Director, Group Contact Centre
1 week ago
Singapore NUHS Singapore Full timeASSISTANT DIRECTOR, GROUP CONTACT CENTRENUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). The NUHS Group Contact Centre handles all enquiries and appointment scheduling requests from patients...
-
Senior Executive
1 week ago
Singapore NUHS Singapore Full timeSenior Executive / Assistant Manager, Group Contact CentreOverview and purpose of the positionNUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own...
-
Senior / Customer Service Associate, Group Contact Centre
Found in: Talent SG 2A C2 - 2 days ago
Singapore BGC GROUP PTE. LTD. Full timeRoles & ResponsibilitiesJob Description Deliver excellent customer service to callers by understanding caller's needs Provide timely, accurate and appropriate information and assistance to address caller's enquiries Book or reschedule appointments based on caller's request Handle any other hotline administrative functions such as handling of emails,...
-
Customer Service Contact Centre
1 week ago
Singapore D L Resources Pte Ltd Full timeJob Responsibilities. Ensures highest standard of service delivery to our customers.. Respond and react in a timely manner to escalate fraud / scam service request.. Investigate transactions flagged as suspicious timely.. Maintains confidentiality of the Bank's customers and data.. Identifies and resolves customer issues and enquires received via calls...
-
Contact Centre Services Manager
1 week ago
Singapore DHL Aero Expreso Full timeAbout usAt DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Under the...
-
Customer Service Contact Centre
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore D L RESOURCES PTE LTD Full timeRoles & ResponsibilitiesJob Responsibilities· Ensures highest standard of service delivery to our customers.· Respond and react in a timely manner to escalate fraud / scam service request.· Investigate transactions flagged as suspicious timely.· Maintains confidentiality of the Bank’s customers and data.· Identifies and resolves customer issues and...
-
Singapore National University Health System Pte. Ltd. Full timeAssistant Manager, Group Contact CentreOverview and purpose of the positionNUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own Contact Centres to...
-
Customer Service Executive
1 week ago
Singapore OCBC Full timeAs the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank's policies and...
-
Customer Service Executive
Found in: Talent SG 2A C2 - 1 week ago
Singapore OCBC Full timeAs the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank's policies and...
-
Customer Service Officer Contact Centre
1 week ago
Singapore D L Resources Pte Ltd Full timeShift Timings (Weekends/PHs shift):- Week 1: Mon 12.30-10pm/Tues OFF/Wed 7am-4.30pm/Thurs 7am-4.30pm/Fri 7am-4.30pm/Sat 7am-4.30pm/SUN OFF- Week 2:Mon 8am-5.30pm/Tues 8am-5.30pm/Wed OFF/Thurs 8am-5.30pm/Fri 8am-5.30pm/Sat OFF/Sun 9am-6.30pm- Week 3: Mon 9am-6.30pm/Tues 9am-6.30pm/Wed 9am-6.30pm/Thurs OFF/Fri 10am-7.30pm/Sat 10am-7.30pm/Sun OFF- Week 4: Mon...
-
Play Therapy Associate
3 days ago
Singapore Fei Yue Family Service Centre Full timeAbout Child Protection Specialist Centre (CPSC):We are dedicated to providing quality home-based services and support to families and children experiencing abuse or severe neglect at home. Referrals are received from the Ministry of Social and Family Development (MSF) Child Protection Services to assist families and children identified as needing...
-
Customer Service Officer Contact Centre
Found in: Talent SG 2A C2 - 1 week ago
Singapore D L RESOURCES PTE LTD Full timeRoles & ResponsibilitiesShift Timings (Weekends/PHs shift):- Week 1: Mon 12.30-10pm/Tues OFF/Wed 7am-4.30pm/Thurs 7am-4.30pm/Fri 7am-4.30pm/Sat 7am-4.30pm/SUN OFF- Week 2:Mon 8am-5.30pm/Tues 8am-5.30pm/Wed OFF/Thurs 8am-5.30pm/Fri 8am-5.30pm/Sat OFF/Sun 9am-6.30pm- Week 3: Mon 9am-6.30pm/Tues 9am-6.30pm/Wed 9am-6.30pm/Thurs OFF/Fri 10am-7.30pm/Sat...
-
Social Work Associate
7 days ago
Singapore Fei Yue Family Service Centre Full timeAbout Family Service Centres (FSC):Our FSCs are committed to providing accessible, culturally sensitive, and client-centered services to empower individuals and families to overcome challenges, strengthen relationships, and lead fulfilling lives. Whether through individual counseling, group support, or community engagement, the FSCs strive to make a positive...
-
Personal Ambassador
1 week ago
Singapore Starwood Customer Contact Centre (ap) Pte. Ltd. Full timePOSITION SUMMARY As a Personal Ambassador associate, you will deliver personalized service by promptly and accurately responding to the inquiries of our most loyal guests via phone, mail and email. As a dedicated contact for our Ambassador members, you are responsible for evaluating and analyzing each guest's needs, recommending, and executing tailored...
-
Assistant Programme Executive
1 week ago
Singapore Fei Yue Family Service Centre Full timeAbout Active Ageing Centres (AAC):Our AAC serve as a key point of contact for seniors under our care, where we proactively reach out to them, organize social activities, and provide opportunities for interaction with the community. Our aim is to enable seniors to adopt an active lifestyle, pre-empt social isolation, and refer them to assistance in a timely...
-
Customer Service Officer Contact Centre
Found in: Talent SG 2A C2 - 1 week ago
Singapore D L RESOURCES PTE LTD Full timeRoles & ResponsibilitiesShift Timings (Choose One Shift Option):1. Option #1: Non shiftWorking Hours : Non-shift: 42.5 hours per weekMon-Fri, 8.5 working hours between 7 am to 6.30 pm + 1-hour meal break in betweenOr otherwise advised by the Client2. Option #2: Weekday shiftWorking Hours : 5 working days, Mon-Fri.42.5 hours per week. Staggered shift hours :...
-
Customer Service Associate
2 days ago
Singapore Tempserv Pte. Ltd. Full timeResponsibilities:Reports to the team lead and contact centre managerAssist in the documentation of operational proceduresRespond promptly to and record details of customer enquiriesHandle and resolve issues raised by customers and record details of actions takenEscalate requests and unresolved issues to managementRequirement:O level / ITE / Diploma in any...
-
Customer Service Officer Contact Centre
1 week ago
Singapore D L Resources Pte Ltd Full timeShift Timings (Choose One Shift Option):1. Option #1: Non shiftWorking Hours : Non-shift: 42.5 hours per weekMon-Fri, 8.5 working hours between 7 am to 6.30 pm + 1-hour meal break in betweenOr otherwise advised by the Client2. Option #2: Weekday shift Working Hours : 5 working days, Mon-Fri. 42.5 hours per week. Staggered shift hours : 8.5 working hours...