Senior Customer Service Associate
3 weeks ago
Senior / Customer Service Associate, Group Contact Centre
As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provideContact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expectedto work in a fast-paced environment andbechallenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:
Job Responsibilities:
- Deliver excellent customer service to callers by understanding caller's needs
- Provide timely, accurate and appropriate information and assistance to address caller's enquiries
- Book or reschedule appointments based on caller's request
- Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
- Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved
Job Requirements:
- Minimum Diploma in any discipline. (Fresh graduates are welcomed)
- Preferably 1 to 2 years' experience in healthcare industry, contact centre environment and/or service related industry
- Able to communicate fluently in English and Mother Tongue
- Able to read and write fluently in English
- Pleasant and cheerful personality with good interpersonal skills
- Able to adapt to fast pace working environment
- Computer literate and good typing skills
- Able to multi-task and work under a stressful environment
- Willing to work on rotating shifts, including PHs and weekend
Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy
-
Singapore National University Health System Pte. Ltd. Full timeSenior / Customer Service Associate, Group Contact CentreAs part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with...
-
Customer Service Associate
3 hours ago
Singapore THE SUPREME HR ADVISORY PTE. LTD. Full timeRoles & ResponsibilitiesCustomer Service Associates5.5 Days; 11am-8pm/11am-4pm$2500-$3000 (Depends on experience)Location: North Bridge Road [ City Hall ]Job Scope: Perform a variety of tasks to offer exceptional service to customers. Communicating with customers in-person and over the phone. Monitoring customer satisfaction levels. Communicate and...
-
Senior Customer Service Associate
3 weeks ago
Singapore 10x Genomics Pte. Ltd. Full timeAbout the Role:We are seeking a Senior Customer Service Associate based in Singapore with fluent Japanese and English language skills to remotely support our growing entity in Japan.You will use your life science customer service experience, combined with technical credibility, to liaise between customers distributors and other internal departments to ensure...
-
Senior / Patient Service Associate
6 days ago
Singapore National Healthcare Group Pte Ltd Full timeKeen to provide quality customer service to patients and support services at various service touch points in a polyclinicAs the polyclinic's service ambassador, you will help patients navigate through our healthcare systems by attending to their queries, resolve their challenges, promote and educate health services/programmes. You will also facilitate an...
-
Customer Service Associate
3 weeks ago
Singapore Yeap Transport Pte. Ltd. Full timeWith over 40 years of track record, Yeap Transport Pte Ltd (YTPL) is a key market leader in bus fleet management serving the international school community. We are constantly innovating and improving our services to be among the industry benchmarks, pivoting and investing in technology solutioning to better serve the needs of our stakeholders. As we grow our...
-
Senior / Patient Service Associate
4 weeks ago
Singapore NATIONAL HEALTHCARE GROUP PTE LTD Full timeRoles & ResponsibilitiesKeen to provide quality customer service to patients and support services at various service touch points in a polyclinic?As the polyclinic’s service ambassador, you will help patients navigate through our healthcare systems by attending to their queries, resolve their challenges, promote and educate health services/programmes. You...
-
Customer Service Associate
3 weeks ago
Singapore Giordano Originals (singapore) Private Limited Full timeDescription:Provide customer service to walk in customersManage and replenish stocksCashier dutiesAssist shifting of store displays and visual merchandising displayKeep the store clean & tidy and housekeeping dutiesRequirements:Minimum 'N', 'O' Levels or ITE qualificationNo working experience requiredWilling to work on 3 rotating shiftAble to work on...
-
Customer Service Cum Admin
4 weeks ago
Singapore Avant Logistic Service Pte. Ltd. Full timeJob Responsibilities: - Communicate with external stakeholders for delivery orders - Call customers to arrange for the delivery of goods - Receive callbacks from customers and deal with any customer queries - Check on status of parcels using internal operation backend system - Handle payment from suppliers and vendors - Manage any payment issues with...
-
Sales Associate/ Senior Sales Associate
4 weeks ago
Singapore Richemont Full timeRoger Dubuis, a Richemont Group Brand, has been at the forefront of contemporary Haute Horlogerie since 1995. Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms. JOB DESCRIPTION - SALES ASSOCIATE / SENIOR SALES ASSOCIATE MISSIONA Sales Associate / Senior Sales...
-
Customer Service Cum Admin
4 weeks ago
Singapore Avant E-commerce Service Pte. Ltd. Full timeJob Responsibilities: - Communicate with external stakeholders for delivery orders - Call customers to arrange for the delivery of goods - Receive callbacks from customers and deal with any customer queries - Check on status of parcels using internal operation backend system - Handle payment from suppliers and vendors - Manage any payment issues with...
-
Customer Service Associate
5 days ago
Singapore SUNNYSTEP PTE. LTD. Full timeRoles & ResponsibilitiesExciting news! We are on a growing journey and building a stellar team!At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.Why should you be part of Sunnystep’s success?We are an innovative force in consumer retail with a clear brand...
-
Customer Service Associate
4 weeks ago
Singapore Sunnychoice Pte. Ltd. Full timeExciting news! We are on a growing journey and building a stellar team!At Sunnystep, we are not just building leaders - we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.Why should you be part of Sunnystep's successWe are an innovative force in consumer retail with a clear brand purpose - we believe wellness...
-
Sales Associate
4 days ago
Singapore Home Service & Solutions Enterprise Full timeLooking for Sales AssociateResponsibilities:1. End-to-end operations of a retail stores.2. Driving the store's sales performance and service performance.3. Oversees the order fulfilment processes for customers.4. Develop service operations that better suits customers as they are customer facing role.5. Demonstrate effective communication skills and ensure...
-
Sales Associate/ Senior Sales Associate
4 weeks ago
Singapore Richemont Full timeRoger Dubuis, a Richemont Group Brand, has been at the forefront of contemporary Haute Horlogerie since 1995. Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms. JOB DESCRIPTION - SALES ASSOCIATE / SENIOR SALES ASSOCIATE MISSION A Sales Associate...
-
Singapore The Supreme Hr Advisory Pte. Ltd. Full timeCustomer Service Associates | Training provided | City Hall 5.5 Days 11am-8pm/11am-4pm$2500-$3000 (Depends on experience)Location: North Bridge Road [ City Hall ]Job Scope:Perform a variety of tasks to offer exceptional service to customers.Communicating with customers in-person and over the phone.Monitoring customer satisfaction levels.Communicate and...
-
Associate Executive
3 weeks ago
Singapore Singapore General Hospital Pte Ltd Full timeYou will assist Senior/ Operations Executive in operations support on Environmental Services related services and handling of staff enquiry and ensure compliance with Environmental Services policies and regulatory requirements.Your Job roles will include but not be limited to the following:. Assist and provide operational support to Senior / Operations...
-
Senior Customer Support Associate
4 days ago
Singapore National Healthcare Group Polyclinics Full timeWhat you'll do as a Customer Support Associate!Serving as the voice of our institution, you will be integral to deliverexceptional customer service. You will attend to customer's enquiries andappointment requests via phone calls, email correspondence and live chat ina prompt and professional manner.You will need to liaise with internal and external...
-
Associate Executive
2 weeks ago
Singapore SINGAPORE GENERAL HOSPITAL PTE LTD Full timeRoles & ResponsibilitiesYou will assist Senior/ Operations Executive in operations support on Environmental Services related services and handling of staff enquiry and ensure compliance with Environmental Services policies and regulatory requirements.Your Job roles will include but not be limited to the following:• Assist and provide operational support to...
-
Senior Customer Service Associate
2 weeks ago
Singapore GIORDANO ORIGINALS (SINGAPORE) PRIVATE LIMITED Full timeRoles & ResponsibilitiesDescription:Operations Responsible for the daily operations of retail outlet Monitor sales & manage inventory level to ensure adequate stock to maximize sales Responsible for the stock variance within his/her shop Assist in manpower planning Maintain high level of customer service standards Create a friendly and yet competitive...
-
Singapore Singapore General Hospital Pte Ltd Full timeThe Job:The Patient Service Associate (PSA) will serve as a point of contact who assists Community Nurses and Senior Care Coordinator Associates (SCCAs) / Care Coordinator Associates (CCAs) to answer calls and attend to general enquiries from SingHealth residents and patients. He/she will manage registration, appointment scheduling, referrals and billing to...