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Business Client Service Manager

4 weeks ago

Singapore LMA RECRUITMENT SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

You will be part of the Client Advisory Team and directly reporting to our Head of Business Client Advisory Service, APAC. As a Business Client Services Manager, you will have the opportunity to work with our valued clients across the Asia Pacific region and support them during their lifecycle as a client You will be part of a fast-moving and growing organization, facing various tasks, taking over ownership of projects, and getting the opportunity to grow.


Responsible:

  • Provide excellent service for existing and new customers
  • Smoothly manage, solve, and complete all incoming requests from clients
  • Ensure a seamless onboarding for new clients onto our platform
  • Build and maintain relationships with key client contacts
  • Conduct client platform training (interactive and remote)
  • Maintain, document, analyze and improve existing workflows and processes
  • Integrating with the global client services team to ensure that global policies are implemented in the region and that regional experience leads to improved global policies
  • Oversee various project stages (product development; process implementation; regulatory/compliance; complex client setups, integration, or workflows)
  • Participation in quality assurance by testing our full range of products and various new features on our platform
  • Close interaction and cooperation with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.)

Requirements:

  • A bachelor’s degree, ideally in a Finance and/or Computing-based discipline is preferred.
  • Minimum 2 years of working experience in eSupport / Client services / Middle office / Back office of a Financial Institution or other FX or e-treasury environment
  • Excellent analytical and problem-solving skills
  • High level of insight and accuracy, as well as good organizational and communication skills.
  • Enthusiastic about providing high-quality service to our clients.
  • Ability to explain technical terms and information about products to a variety of audiences, namely clients and internal teams.
  • Excellence communication skills in English

Tell employers what skills you have

Background Checks
Wealth Management
Middle Office
Quality Assurance
Outsourcing
Tax
Team Development
Investments
Career Development
Payroll
Adaptability
Accounting
Communication Skills
Team Player
Product Development
Decision Making
Back Office
Financial Services
Equities
Service Delivery

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