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Client Service Manager
2 weeks ago
Roles & Responsibilities
As the key player in managing client relationships, you will ensure that all operational targets are met. Your role involves driving sales initiatives, including upselling and cross-selling, while nurturing long-term client connections.
Job Description:
- Take ownership of assigned projects and collaborate closely with business partners
- Set and oversee KPIs, and lead teams to deliver on objectives
- Conduct soft launches and pilot runs for projects, ensuring seamless operations
- Devise annual marketing and sales plans
- Acquire new business and expand existing accounts
- Gain deep insights into clients' needs and provide accurate proposals
- Work in tandem with Operations on project execution
- Spot areas for service enhancement and offer recommendations to management
- Perform other assigned duties as needed
Requirements:
- Degree holder with a minimum of three (3) years experience in Contact Centre industry, particularly in managing government projects
- Preferably COPC certification or its equivalent
- Solid understanding of contact centre operations, IT systems, and contracts
- Proficient in Microsoft tools and report preparation
If you are passionate about delivering exceptional customer experiences, we invite you to be part of our team.
Tell employers about your skills:
- CRM
- Coaching
- Mentoring
- Leadership
- Customer Experience
- Airline Reservations
- Ability To Work Independently
- Interpersonal Skills
- Customer Care
- MS Office
- Pressure Handling
- Statistics
- Customer Service
- Call Center Operations
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