Client Service Manager

1 month ago


Singapore HAI LECK ENGINEERING (PRIVATE) LIMITED Full time
Roles & Responsibilities

Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is to develop and maintain long-term relationships with client accounts.

Working Location: Kallang, Central Region

Job Description:

  • Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
  • Accountable for contractual and internal KPIs and manage performance of assigned teams
  • Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
  • Develop and implement annual marketing plans and sales strategies
  • Secure new business and grow existing accounts
  • Gaining a clear understanding of customers' businesses and requirements
  • Making accurate, rapid cost calculations and providing customers with quotations and proposals
  • To work closely with Operations members for projects and tenders
  • Identify area for service improvements and makes recommendation to the management team
  • Other ad hoc duties as assigned

Requirements:

  • At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
  • COPC (Customer Operations Performance Centre) certification or equivalent is preferred
  • Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
  • Proficient in Microsoft tools and preparing of management reports

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you Join our team and be part of an exciting customer care experience.

Interested candidates may email us at recruit@haileck.com

**We regret that only shortlisted candidates will be notified.


Tell employers what skills you have

Wealth Management
Account Management
Microsoft PowerPoint
Upselling
Microsoft Excel
Service Management
Relationship Management
Customer Care
Project Management
Pressure
Banking
Customer Service
KYC
Business Development
Financial Services
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