Client Services Project Manager

2 weeks ago


Singapore EPIQ SYSTEMS SINGAPORE PTE. LTD. Full time

Job Summary:

Essential Job Responsibilities

  • Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship.
  • Drives overall client satisfaction through effective coordination and communication of client deliverables.
  • Effectively executes project forecasts and work schedules implemented by the Senior Project Manager or Client Services Director.
  • Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners.
  • Consistently delivers proactive communication with clients and when client issues arise addresses those issues or expeditiously escalates to the Senior Project Manager of Client Services Director.
  • Ensures that an update to date record is maintained with regard to the status of all projects being worked on.
  • Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality.
  • Instils confidence with the client and serves as a primary public face of Epiq's highquality service delivery offering.

Required Qualifications & Characteristics

  • A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers.
  • Demonstrated success in the management of multiple simultaneous projects.
  • Oral and written communication skills which provide a strong and confident leadership presence.
  • Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.
  • A solid understanding of database design and management, data processing activities and legal document review requirements.
  • Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans.


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