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Client Services Project Manager
2 weeks ago
Job Summary:
Essential Job Responsibilities
- Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship.
- Drives overall client satisfaction through effective coordination and communication of client deliverables.
- Effectively executes project forecasts and work schedules implemented by the Senior Project Manager or Client Services Director.
- Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners.
- Consistently delivers proactive communication with clients and when client issues arise addresses those issues or expeditiously escalates to the Senior Project Manager of Client Services Director.
- Ensures that an update to date record is maintained with regard to the status of all projects being worked on.
- Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality.
- Instils confidence with the client and serves as a primary public face of Epiq's highquality service delivery offering.
Required Qualifications & Characteristics
- A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers.
- Demonstrated success in the management of multiple simultaneous projects.
- Oral and written communication skills which provide a strong and confident leadership presence.
- Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.
- A solid understanding of database design and management, data processing activities and legal document review requirements.
- Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans.
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